Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Because I didn't need to use any of the benefits, I don't know if I would have a problem if I needed to
make a claim.
make a claim.
Helen F. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
If you chose us in the future, remember that some of your services are available to use even before your trip. Visit generalitravel.com/care-services to learn more.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
it was inexpensive and seemed good but since i never had to use it i dont know if its good or not
michael b. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
At Generali Global Assistance as we strive to deliver top-notch travel protection.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, we didn't need to use it.
Steve K. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to leave such a positive rating!Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I called for emergency assistance (24001140094) on August 5th at 10pm as a group of us were left standing at the JFK AA gate and missed our 5:30pm flight. We were put on standby for 11pm after waiting at AA customer service for 3 hours. Never made the 11pm flight. AA gave no vouchers. I was sent hotel info from Generali. Later Generali sent me a strange (24001140094) invoice for a Train to somewhere???
As I sent a note to Generali on August 9th, I could not provide receipts for what was planned by another couple. I keep getting canned notes back to send receipts. I guess there are no workarounds or a person to help with my situation.
As I sent a note to Generali on August 9th, I could not provide receipts for what was planned by another couple. I keep getting canned notes back to send receipts. I guess there are no workarounds or a person to help with my situation.
Joseph B. would not
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We value your feedback. We are sorry to hear about your poor service. If you would like to share more about your experience, please email our Customer Experience Department @ [email protected] with your claim ID and name of the claimants. We look forward to hearing from you.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
fortunately I did not need to use the coverage; however it cost more than any trip I have ever taken. I felt that the insurance plan was WAY too expensive.
Carol T. would not
recommend this plan to a friend or relative.
-
Kaylie
Dear Valued Customer,
Thank you for your feedback. Generali has provided the following response:
"We appreciate your feedback. Our pricing is based on a variety of factors including trip cost, trip duration, time to departure and more. We regularly review our pricing and pride ourselves on having some of the highest benefit limits for the coverages travelers need most. You can easily check our coverage limits and compare those to the competitors by viewing our plan charts at https://www.generalitravelinsurance.com/view-travel-insurance-plans.html . In situations like travel delay and missed connection, the extra dollars can make a big difference. We recommend checking the other plans to ensure they offer things like companion hospitality expenses in case of emergency hospitalization and a sufficient emergency dental coverage."Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had a major pre-trip issue, Generali Global was very responsive, handied it quickly and to my satisfaction. I will definitely use them for my next trip.
Wayne H. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! We greatly appreciate it. We will share your feedback with our team.Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Great value
Richard S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback and purchase!Sep 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Our daughter had a fire at her business (that had belonged to us) the day before we were to leave. As this was a cathestrophic event we could not leave her to deal with this alone. Generali did nothing for the almost $800 policy on and $11k trip.
Daniel W. would not
recommend this plan to a friend or relative.
-
Kaylie
Dear Valued Customer,
Thank you for your feedback. Generali has provided the following response:
"We appreciate you sharing your feedback with us. We're sorry to hear you had to cancel your trip. The plan you purchased is a named perils insurance policy, which means the policy provides coverage for losses from events named in the policy. We take customer service and the claims process very seriously and want our customers to understand their coverages. Should you want to ensure something is covered in the future, please phone us and a customer service team member would be happy to review the policy with you."
Sep 12,2024
The trip included a
tour
Generali Global Assistance
Standard
From filing claim to receiving check over 4 months. Don’t know if that is good or bad based on the average time for this industry but felt rather long to us.
stephen b. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It did not cover the fact that part of our trip burned with Canadian Forest Fires and we were given a poor option by tour company...but because we had an option I was told it would not be covered under insurance.
Amy D. would
recommend this plan to a friend or relative.
-
Angie
We value your feedback, Amy. One of our dedicated Customer Service Representatives will contact you to further explain the benefits under your Plan. Thank you for taking the time to leave a review.
Sep 16,2024