Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy to buy, and prompt to pay if you claim.
Colin R. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thanks for sharing your feedback with us. We are happy we were able to assist and pay your claim!Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Not sure how to review something that I didn’t have to use. I do feel your company policies are less expensive but then I feel the industry is gouging the traveling public. Travel insurance has become totally necessary so we just pay the price.
Philip H. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback and purchase!Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Due to a tragic medical situation with my sister (who is in a coma) I had to cancel my trip. Generali helped me with the cancellation fee with minimal hassle and an easy process. When one is grieving, such kind assistance is extremely valuable. I will definitely buy this plan again. At time of purchase, it was the best combination of benefits for the money, which is why I chose them.
Julia D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We are sorry to hear about the circumstances surrounding your trip cancellation. Thank you for taking the time to leave us a positive review.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
My only comment is that the purchase page should give a chance to list multiple countries. It only lets you pick one country and says "if multiple countries, then select the first one you're visiting". Insurance is all about feeling covered and I would feel better if all countries I was planning to visit were listed explicitly on the policy.
Brian V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call next time at 800-348-9505.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
I had to cancel my month-long Mongolia trip due to a medical emergency that happened 10 days before departure.
I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.
Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.
I bought the most expensive policy + service and I receive near zero response.
I have had no problems with other premier trip insurance policies from other companies.
I would not recommend Generali to anyone.
I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.
Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.
I bought the most expensive policy + service and I receive near zero response.
I have had no problems with other premier trip insurance policies from other companies.
I would not recommend Generali to anyone.
Smadar L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your feedback with us, Smadar. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Easy to compare and select a policy that fit our needs.
Julie M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase! We are happy you found the right coverage to fit your trip's needs.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
N/A
Maureen M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to leave such a positive rating!Jul 15,2024
Generali Global Assistance
Standard
Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.
Michael S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
We value your feedback and will share it with our claims and customer service teams to improve. We are sorry for not meeting your expectations. Thank you for your review, M.
Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
we had to file a claim and it was processed within 24hrs -amazing
peter k. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
This is a reputable company with several good plans from which to choose. I have purchased travel insurance from them twice. Claims are processed fairly and quickly. I will always use this company for travel insurance.
Maria C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We're over the moon about your 5-star rating! It motivates our team to continue delivering top-notch travel protection solutions for our loyal travelers.Jul 15,2024