Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali insurance claims person has not responded to my phone calls today.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.
edward s. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It covered what I was looking for & help me enjoy my trip without fear
Irma W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We had to cancel our trip due to a medical emergency two weeks prior to the trip. The e-file process to file the claim was very easy, instructions for exactly what documentation was needed was very clear and easy to upload. The claim was processed in a very timely manner and I would definitely use Generali again.
James M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately I did not have to use coverage. I would suspect the coverage offered would have sufficed if I had to call upon its use.
William M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback and your purchase. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Next time, just give us a call at 800-348-9505.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I-know-this-is-difficult, but-I-keep-looking-for-a-cancellation-option-although-I-onlycancelled-cruises-when-my-husband-passed-away-and-I-had-no-time-from-booking-to-aquire-insurance!!
One-claim-only-in-35+cruises.Iwas-hospitalized!
One-claim-only-in-35+cruises.Iwas-hospitalized!
Diane B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain how to file a claim. Just give us a call at 800-348-9505.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was comforting to have this plan even though I did not need to file a claim.
James C. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I purchase the travel insurance on all my trips for the “what if’s”. Anything can happen so is best to be prepared. It’s best to have the coverage and not need it thanks to need it and not have it. Pricing is reasonable for the coverage. I’ve always used Generali Globle.
Thomas D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
Thanks for your loyalty. We hope you enjoy your future travels!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, we did not need to file a claim! Therefore, I can't comment on how they would handle a claim. But we had peace of mind knowing that we had coverage for the various parts of our trip.
Debra W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for the feedback. We are pleased that you enjoyed your trip with peace of mind!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I appreciate how easy it was to purchase this plan. I also think the sending of documentation and checking in with me just before departing was reassuring.
Sheryl B. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for the positive rating! We strive to exceed customer satisfaction!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I do not understand why hiking is considered a "risky" activity and charge more for coverage because some portion of a trip hiking. Makes no sense.
Ralph D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We are sorry for not meeting your expectations. In the future, rest assured at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use. Just give us a call at 800-348-9505Jul 11,2024
We look forward to hearing from you.