Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
We tried to claim a medical evacuation when my wife was ill in Italy.It took some time to get this approved and many expensive international calls between their office in Florida and Italy , not to mention the problems with time zones.All this while my wife lay ill in Italy.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.
After our return, it took many weeks to get any action on our out of pocket expenses, and to receive some of them.Calls to their claims office went unanswered , and voice messages were also left unanswered. Eventually we recovered some our expenses after months.
We have used Gabrieli many times over the years, but like the saying “ you only see how good the company is when you have to make a claim”.
william d. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I discovered shortly after purchasing this plan that I had forgotten I had already purchased another plan. Even though there was no chance of a claim, Generalli would not refund the policy.
David P. would
recommend this plan to a friend or relative.
-
Angie
We appreciate your review, David. Unfortunately, the freelook period for the policy has lapsed. If you have any additional questions about premium refunds, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.
Jul 29,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
Claim submitted and paid for all out of pocket expenses. No payment for delay in receiving luggage
PATRICIA N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The plan covered everything that was needed. I am so glad that I did not have to use it but, just knowing that it was available if needed, was a saving grace for me.
Denise J. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Seeing that 5-star rating has truly made our day! We're so grateful for your support.Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Worst trip ever ... two day delay in departure, lost luggage, minor medical expenses due to flu ... Generali did a great job processing the claims and remuneration was quick. Would definitely use Generali again!
Clark M. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim! Thanks for sharing your feedback with us.Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
You guys rock. Very happy. Will use u in the future.
Johnny J. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for your kind words! We're grateful for your support and for your choosing us!Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
The only way to evaluate insurance is when a claim is made - which I did fortunately did not have to do.
Paul L. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Give us a call next time you buy a Plan with us. We have services you can use even if you don't need to file a claim. Visit https://www.generalitravelinsurance.com/travel-resources/services to learn more.
Thank you for your feedback!Jul 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I didn't need to use the insurance, so I really don't know if I would have gotten what I paid for.
Helen F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thank you for your feedback. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Just give us a call next time your purchase a Plan at 800-348-9505.Jul 15,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Very good customer service. Thank you.
LINDA W. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for the positive rating! We strive to exceed customer satisfaction!Jul 15,2024
The trip included a
cruise
Generali Global Assistance
Preferred
I, thankfully, had no reason to use the plan so I really am unable to tell you if it was good value for money. I will say that it was competitive price-wise. I transferred this plan from a trip that had been canceled and getting the policy transferred was relatively seamless.
Barbara S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter.Jul 15,2024
Generali has provided the following response:
"Thank you for your review, William. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased that your claims were resolved, and we will share your feedback with our claims team so that we can improve in the future."