Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had to file a claim because of a trip interruption due to the global tech glitch that happened on July 19. Our flight was cancelled. Took about 6 weeks but our claim was honored.
Steve W. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Did not have to file any claims, so there isn't any relevant feedback.
Neal S. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We're thrilled your trip was a success! The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-servicesSep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
The company gives me confidence.
The cost was less than Expedia.
Many years ago I learned my lesson to buy trip insurance as I had to interrupt a trip and did not have insurance.
The cost was less than Expedia.
Many years ago I learned my lesson to buy trip insurance as I had to interrupt a trip and did not have insurance.
Nancy G. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! We greatly appreciate it.Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very good price for the coverage
Robert E. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback.Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I filled a claim via your website on Aug 23, 2024. I tried to get a staus via your 800# and the response was that there was no claim . I resent my claim Sept 11th. Both times I emailed, I received an automated response. No check yet. 800# still says no claim.
Roxanne M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your feedback, Roxanne. We were unable to locate an active claim filed against your policy and a dedicated Customer Service Representative will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.
Sep 16,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I purchased the coverage, but thank God we did not need to file a claim.
Comforting knowing we had it available if needed!!
Comforting knowing we had it available if needed!!
Judy Victoria C. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Seeing that 5-star rating has truly made our day! We're so grateful for your support.Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.
Jennifer A. would not
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Our Customer Experience Department would like to learn more about your review. Please email us at [email protected], so that we can further assist you. We hope to hear from you soon!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
There is nothing like traveling with a sense of security shouldn anytjing happen.
Javier A. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your 5-star rating! It motivates our team to continue delivering top-notch travel protection solutions.Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great insurance … piece of mind
Jovanka K. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped your travel experience.Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We had a hiccup during planning that resulted in a date change. That was easily resolved. We then feared another issue as flights were delayed and the possibility existed for dominoes to fall. We were relieved to know we had the coverage. One of the passengers on our trip had a health scare that required departure from the group. That solidified for us the value of having the insurance. Thank you.
Mary S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and meet your expectations.Sep 12,2024