Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I did not like the pre-existed condition amount of time that was needed.
Phyllis L. would not
recommend this plan to a friend or relative.
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Angie
Thank you for your feedback, Phyllis. If you have any questions about your Plan’s coverages or if you would like to file a claim, please contact us at [email protected] and one of our Customer Service Representatives can assist you.Aug 29,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Generali was wonderful. I fell and fractured my pelvis on the first day of my trip. They were quick to respond to my call for help and when I was released from the hospital they made all the arrangements to get me home. The arrangements were from the hospital to and through the airports and from my final airport to my home. I would definitely use them again and highly recommend them to others. They even covered the expenses of my traveling companion to help see me home.
Leah D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We appreciate your feedback! Our travel assistance line is available 24/7/365, to provide emergency assistance to our travelers, and we are pleased to hear that they met your expectations.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did not have to file a claim however based on what I wanted covered it worked
Enid G. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing Generali Global Assistance!Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
i tried making a claim because the airline delayed our baggage and caused us to miss our flight but when i tried making a claim the woman i was assigned took hours to get back to me with new flight times and the prices were bad too.
Caroline T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
You can start a claim online by following this link, https://generalitravel.com/claims.
If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Hard to give a review when you didn’t have to use it or file a claim.
Sandra B. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback and for choosing Generali Global Assistance.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We purchased trip insurance and fortunately did not require its use. Insurance is for peace of mind and emergencies. The purchase was easy. The policy provided one less thing to worry about.
Samuel Y. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to leave such a positive rating!Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Our travel was interrupted due to wildfires. I filed a claim on Generali's website, and the full amount of the claim was paid within a week.
Kenneth N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Unfortunately our trip was canceled due to the wildfires in Canada. Our tour company gave us full credit and Generali also extended credit for insurance on a future trip. Very satisfied.
Charles C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I had not heard about nor purchased travel insurance from you before. I was impressed by the length of time you had been in business and by the reasonable cost of the plan. The next time we need coverage, I will be strongly looking to your company.
Keith H. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks so much. If you should have any questions we have a dedicated customer service team who can help you understand all our Plans and explain the services available for use even before your trip. Just give us a call at 800-348-9505.Sep 03,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Since we did not file a claim, cannot comment on that aspect but we were happy with the stated coverage. Appreciated the email updates with phone number contact before our trip.
Michael O. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thank you for the positive rating! We strive to exceed customer satisfaction!Sep 03,2024