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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,979
ratings and reviews
97%
recommended
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Cruise
Filed claim
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
The plans get so much higher as we age. I understand why but it would be nice to have somewhat lower rates for those of us in very good health.
Vivian B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better.
    Sep 12,2024
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Quick turnaround from date I submitted a claim till the claim was completed. My ER visit during my vacation was covered and refunded. Thanks for quick service!
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    Sep 12,2024
By
on
for a trip to Ireland. Ireland.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Fortunatley, did not need to use the policy this time, but have been very glad to have had it on the occasions when we did.
Frederick K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the stellar review. Your confidence in our services is the best compliment we could ask for!
    Sep 12,2024
By
on
for a trip to France. France.
The trip included a
cruise
Generali Global Assistance Preferred
They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.
Wendi L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Wendi. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Sep 11,2024
By
on
for a trip to Spain. Spain.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Thank goodness I didn't have to use it. However, it gave me piece of mind in the event of an issue.
I actually walked by the Generali office in Italy!!
Karen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance - it's wonderful to know our efforts helped your travel experience while in Italy!
    Sep 12,2024
By
on
for a trip to Iceland. Iceland.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Generali cancelled my insurance 5 days before departure. No reason given. The only thing good I can say about them is that they refunded my premium immediately.
Patricia P. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Patricia. We apologize for any inconvenience. Our records indicate that only the duplicate policy was cancelled, and you do have an active policy with us at this time. You should have received an email from our Customer Service team with additional information regrading your active policy. If you have any questions, please contact us at 800-348-9505 or via email at [email protected]

    Sep 11,2024
By
on
for a trip to Germany. Germany.
The trip included a
cruise
tour
Generali Global Assistance Standard
Happily, no need for insurance, but good to know I had it.
STEVEN B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
I did not claim this time, that is good, but last trip I had a problem, and got really help from insurance company. Highly recommend this company .
galina z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Norway. Norway.
The trip included a
cruise
tour
Generali Global Assistance Standard
It was easy to purchase the policy. The price was reasonable compared to other plans. It had the coverage I was seeking. Thankfully I did not have to use the policy so I cannot comment on Generali Global Assistance's services.
Frank L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Excellent Thank you
Janet L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to exceed customer satisfaction!
    Sep 03,2024
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