Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I don't need it but felt better having it.
Laurence B. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped your travel experience.Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully, we did not need to use it, but it was nice knowing we had coverage
Donald S. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very good company, I am usually buying Plan of the Generali.
Anna E. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We love our loyal travelers, and hope to retain you as a customer for many years to come!Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great service and peace of mind knowing I had coverage, highly recommend
Jimmy M. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! We greatly appreciate it, and happy that you enjoyed your trip.Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We never used the plan
Victor A. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
The next time you choose Generali Global Assistance for your trip protection, we have concierge services included in your Plan that you can use even before your trip! To learn more, please visit: generalitravel.com/care-servicesSep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
We always travel insured. That gives us a piece of mind.
Marina V. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We greatly appreciate your endorsement! #TravelSmarterSep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Yes, good customer service although some representatives don't explain the details but the last representative was the best representative that explained detail coverage who helped me last- dated 09/05/2024 for my trip on 09/08/2024. Very thankful for your accessibility, plan coverage and quoted price. Thank you.
Evangeline A. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!Sep 25,2024
The trip included a
cruise
Generali Global Assistance
Preferred
This was the first time we had to file a claim for travel delays, which we had both outbound and returning. Generali's process was straightforward and the processed the outbound delay very quickly. I created a second claim for the return trip delay and that slowed things down - turns out they only allow one claim per policy, so if you have claims, do it all in one submission! But their customer service people were helpful and got it straightened out. This experience makes me definitely want to buy Generali plans again.
Paul W. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Hello, and thank you for your feedback. Our Customer Experience department would like to learn about your claim(s). Please email us [email protected], so that we can further assist you. We hope to hear from you soon!Sep 25,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
the so called customer service reps, are so extremely abusive, completely out of control abusing the customer, refuse to grta supervisor...suporvisor don't return calls claims don't return calls. Claims statd everything asked for is missing whenevrty item was attached to the claim and a supervisor stated that when I verified the claim was receivdd
Ann S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
We appreciate your review, Ann. Generali Global Assistance takes customer service very seriously, and we are sorry to hear that you didn’t receive the outstanding service you deserved. A dedicated claims team member is investigating your case further and will be in touch with you with any additional information.
Sep 18,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
agent i spoke with was very rude and not helpful.
Karen S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
At Generali Travel Insurance, we take customer service very seriously. We will review your case and work with the representative to improve. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair; equitable and timely claims process for all customers, but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for cancellations. We appreciate your feedback and your business.
Sep 18,2024