Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fine service.
Dale W. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
Thanks for your review!Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Premium
I had an issue I wasn't sure if it would be covered and it was difficult to get information. I ended up calling in and after some time did speak to someone. I did not file any claims so I don't know how good the coverage really was.
Michael J. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We're strive to exceed customer satisfaction. If you would like to share more about your review, please email our Customer Experience team @ [email protected]Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This is the 3rd claim I've had to file with Generali over the years and they have fairly paid each time. Will definitely use them again!
Christine M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We strive to exceed customer satisfaction! Thanks so much for your loyalty and choosing to #TravelSmarter.Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thank you for your reliable coverage!
Ellen R. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!Oct 30,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately I did not need to take advantage of the plan! All went smoothly.
Susan O. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
That's great to hear!Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Felt covered enough for our trip. Happy we did not need to use, but was at ease knowing we were covered.
Hedy L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your feedback. It motivates our team to continue delivering top-notch travel protection solutions.Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Request to cancel policy has been met with delays and unclear communication. Issue remains unresolved.
Judell A. would
recommend this plan to a friend or relative.
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Angie
We value your feedback, Judell. At Generali Travel Insurance, we take customer service very seriously. One of our dedicated customer service representatives will contact you to provide additional assistance with this matter.
Oct 24,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Purchase was easy. Cost seemed reasonable.
I did not file a claim and claim experience is what is important in reviewing an insurance company
I did not file a claim and claim experience is what is important in reviewing an insurance company
CHARLES M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter.Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Although we did not use the insurance, card with contact numbers for the the services would be helpful.
Larry B. would
recommend this plan to a friend or relative.
-
Samantha Fourez
Generali Global Assistance
Thank you for your input. We will consider your suggestion it in the future to make your experience with us even better.Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I called Generali a few days prior to my trip to Rwanda to get an understanding of the medical evacuation coverage and cancellation coverage due to the Marburg Virus. The phone attendant could not answer any of my questions, was way too casual about his lax responses, told me a supervisor would call me to explain & I never heard from anyone. Seems you are strong on the sales, but the backend service is lousy.
Patricia G. would not
recommend this plan to a friend or relative.
-
Angie
At Generali Travel Insurance, we take customer service very seriously. We will have a Customer Service Supervisor review your case and provide additional coaching to the customer service representative that worked with you to improve. We appreciate your feedback and your business. If you would like to be contacted regarding your review, please email our Customer Experience team [email protected]
Oct 23,2024