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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers rated Generali Global Assistance
4.57 out of 5
14,979
ratings and reviews
97%
recommended
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Cruise
Filed claim
By
on
for a trip to Japan. Japan.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Easy to acquire and gave me a peace of mind.
Timothy W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped with your travel experience.
    Jul 11,2024
By
on
for a trip to the Republic of Botswana. the Republic of Botswana.
The trip included a
tour
Generali Global Assistance Preferred
Very disappointed in claim response--typical of today's insurance companies--collect high premium charges but deny any covered payouts.
I will also be referring case to Illinois consumer affairs, department of insurance.
I will also be writing reviews for my usual travel sites, including trip advisor, warning future travelers to avoid this company.
Michael H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We value your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage.
    Jul 11,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully we didn't have to use the plan but it provided peace of mind in case we did.
Shelley M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance - it's wonderful to know our efforts helped your travel experience.
    Jun 12,2024
By
on
for a trip to Norway. Norway.
The trip included a
cruise
tour
Generali Global Assistance Standard
Need clearer instructions on how to handle an emergency if needed. Do not feel price is equitable since majority of time policy is never used
Cathy R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available before and during your travels. Just give us a call at 800-348-9505.
    Jun 12,2024
By
on
for a trip to Denmark. Denmark.
The trip included a
tour
Generali Global Assistance Premium
Submitted claim on-line. Paid within two weeks.
Debra G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved to your satisfaction. Thank you for choosing to #TravelSmarter.
    Jun 12,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't have to use it, which is a good thing. They make it easy to purchase
Andrew C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
    Jun 12,2024
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
Generali Global Assistance Premium
Amazing responds. A claim was filed on the week of May 28. We have already gotten confirmation that reimbursement is on the way.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating, and feedback! We strive to exceed customer satisfaction!
    Jun 12,2024
By
on
for a trip to Iceland. Iceland.
The trip included a
cruise
tour
Generali Global Assistance Standard
I have never claimed so no idea how good the insurance is for claims
BALDEV S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan and can explain the services available for use even before your next trip Just give us a call at 800-874-2442.
    Jun 12,2024
By
on
for a trip to Hungary. Hungary.
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully we did not need to file a claim.
However, it was reassuring knowing we had insurance coverage.
Corwyn V. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate your feedback! We're grateful for your support and for your choosing us!
    Jun 12,2024
By
on
for a trip to Spain. Spain.
The trip included a
cruise
tour
Generali Global Assistance Standard
I did not have a claim, but I called about a question which was answered promptly and completely.
Calvin L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    That's great to hear! At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
    Jun 12,2024
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