Travel Insurance Reviews for Generali Global Assistance Standard

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Filed claim
By
on
for a trip to Ireland. Ireland.
The trip included a
cruise
tour
Generali Global Assistance Standard
I filled a claim via your website on Aug 23, 2024. I tried to get a staus via your 800# and the response was that there was no claim . I resent my claim Sept 11th. Both times I emailed, I received an automated response. No check yet. 800# still says no claim.
Roxanne M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for sharing your feedback, Roxanne. We were unable to locate an active claim filed against your policy and a dedicated Customer Service Representative will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.

    Sep 16,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
I purchased the coverage, but thank God we did not need to file a claim.
Comforting knowing we had it available if needed!!
Judy Victoria C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Seeing that 5-star rating has truly made our day! We're so grateful for your support.
    Sep 25,2024
By
on
for a trip to Iceland. Iceland.
The trip included a
cruise
tour
Generali Global Assistance Standard
Our plane was canceled and it took two days for United to rebook us to Iceland. We had trip interruption. The policy paid for just one of us, at $3,579 a person. Don’t know why we didn’t get the money for two of us. Would not recommend. We used them when we travel, but never filed a claim. They were terrible.
Jennifer A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Our Customer Experience Department would like to learn more about your review. Please email us at [email protected], so that we can further assist you. We hope to hear from you soon!
    Sep 25,2024
By
on
for a trip to Switzerland. Switzerland.
The trip included a
cruise
tour
Generali Global Assistance Standard
Great insurance … piece of mind
Jovanka K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped your travel experience.
    Sep 25,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
We had a hiccup during planning that resulted in a date change. That was easily resolved. We then feared another issue as flights were delayed and the possibility existed for dominoes to fall. We were relieved to know we had the coverage. One of the passengers on our trip had a health scare that required departure from the group. That solidified for us the value of having the insurance. Thank you.
Mary S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and meet your expectations.
    Sep 12,2024
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
it was inexpensive and seemed good but since i never had to use it i dont know if its good or not
michael b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance as we strive to deliver top-notch travel protection.
    Sep 12,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Fortunately, we didn't need to use it.
Steve K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to leave such a positive rating!
    Sep 12,2024
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
I called for emergency assistance (24001140094) on August 5th at 10pm as a group of us were left standing at the JFK AA gate and missed our 5:30pm flight. We were put on standby for 11pm after waiting at AA customer service for 3 hours. Never made the 11pm flight. AA gave no vouchers. I was sent hotel info from Generali. Later Generali sent me a strange (24001140094) invoice for a Train to somewhere???
As I sent a note to Generali on August 9th, I could not provide receipts for what was planned by another couple. I keep getting canned notes back to send receipts. I guess there are no workarounds or a person to help with my situation.
Joseph B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We value your feedback. We are sorry to hear about your poor service. If you would like to share more about your experience, please email our Customer Experience Department @ [email protected] with your claim ID and name of the claimants. We look forward to hearing from you.
    Sep 12,2024
By
on
for a trip to Italy. Italy.
The trip included a
cruise
tour
Generali Global Assistance Standard
fortunately I did not need to use the coverage; however it cost more than any trip I have ever taken. I felt that the insurance plan was WAY too expensive.
Carol T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback. Generali has provided the following response:

    "We appreciate your feedback. Our pricing is based on a variety of factors including trip cost, trip duration, time to departure and more. We regularly review our pricing and pride ourselves on having some of the highest benefit limits for the coverages travelers need most. You can easily check our coverage limits and compare those to the competitors by viewing our plan charts at https://www.generalitravelinsurance.com/view-travel-insurance-plans.html . In situations like travel delay and missed connection, the extra dollars can make a big difference. We recommend checking the other plans to ensure they offer things like companion hospitality expenses in case of emergency hospitalization and a sufficient emergency dental coverage."
    Sep 12,2024
By
on
for a trip to Canada. Canada.
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a major pre-trip issue, Generali Global was very responsive, handied it quickly and to my satisfaction. I will definitely use them for my next trip.
Wayne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your endorsement! We greatly appreciate it. We will share your feedback with our team.
    Sep 12,2024
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