Travel Insurance Reviews for Generali Global Assistance Standard

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Filed claim
By
on
for a trip to Greece. Greece.
The trip included a
cruise
tour
Generali Global Assistance Standard
I didn't have to file a claim so there's not much to comment on
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating! We strive to exceed customer satisfaction!
    May 22,2024
By
on
for a trip to Germany. Germany.
The trip included a
cruise
tour
Generali Global Assistance Standard
Through the years, I have purchased many insurance policies with Insure My Trip. I am very happy with the latest one I purchased, and I especially appreciate being able to update the coverage it after my original itinerary was extended.
Jayne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
The cruise line took bankruptcy and your company did NOTHING for us. Apparently the information was in the fine print. What a joke. We will tell everyone we know that your company should not be used by anyone. We did not get to take the trip...obviously, and you have our money. I'm sure this review will not be published.
Ellen R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,
    Thank you for your feedback.

    The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."
    May 14,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Easy to get
Linda N. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.
    May 22,2024
By
on
for a trip to the Netherlands. the Netherlands.
The trip included a
cruise
tour
Generali Global Assistance Standard
I filed a claim on a previous trip and Generali reimbursed me for the entire cost of the trip. I was very pleased with that and continue to use Generali when I need trip insurance.
Vickie B. would recommend this plan to a friend or relative.
1 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    May 22,2024
By
on
for a trip to Poland. Poland.
The trip included a
cruise
tour
Generali Global Assistance Standard
Plan was good, did not need to use it thank the Lord!
Angela M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
    May 22,2024
By
on
for a trip to Greece. Greece.
The trip included a
cruise
tour
Generali Global Assistance Standard
I still feel that I am owed a refund for the insurance I purchased but couldn't use due to covid. Initially I was told I had a "credit voucher"; when I called this year to use my credit, your rep said it was expired and I should have asked for a refund. Why wasn't I told I could have gotten a refund back in 2020!? Covid lasted over 3 years, and this was the first time I could travel. I still want my refund.
Carole B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,

    Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your vouchers and for not meeting your expectations. We take customer service very seriously. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].


    May 09,2024
By
on
for a trip to the United States. the United States.
Generali Global Assistance Standard
Really fast and fair claims' process. The airline delayed our departure by 24 hours so we loss one day of condo rental. The interruption insurance covered this situation. The online claim system told us what documents were needed and they were easy to download. Within 12 hours our claim was approved and 5 days later we got a cheque. We will use this company for our next trip.
Stephen W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
    May 07,2024
By
on
for a trip to Azerbaijan. Azerbaijan.
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a perfect trip and did not need to use the travel insurance - which I always purchase for trips.

Eliana
Eliana S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your loyalty, Eliana. We hope you enjoy your future travels!
    May 07,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Company was very responsive. When a family member at home was hospitalized we had to reach out to review coverage in case we were needed back home. Although we did not have to interrupt our vacation, the agent we called was very knowledgeable and helpful in advising us on how to proceed with a claim if necessary.
Richard L. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're sorry to hear about your circumstances, but pleased we were able to offer helpful and prompt Customer Service. Thank you for sharing your experience with us.
    May 07,2024
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