My wife broke her ankle and we were not able to take the trip per doctor’s orders. We first submitted a claim on 5/15 on the eclairs system. I called 2 weeks later for claim status and was told they didn’t receive the claim even though their system says “submitted”. I resubmitted the claim on 5/30. It is now 7/20 and the system status is still submitted. I have called several times. The first time a customer service rep left a message for the claims rep to call me. I did not receive a return call. I called a week later and asked for the claims rep’s extension and left a message. Still no return call. I called another week later and left a message and still no return call. I called this past Monday and found out my claims rep was no longer with the company. I was putt in contact with my new claims rep who called me back and said she was unable to work the claim due to upper management reviewing it. This is gone way too long.
Steven H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We appreciate your review, Steven. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].
Thank you for your feedback. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use even before your trip. Just give us a call next time your purchase a Plan at 800-348-9505.
Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.
Michael S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We value your feedback and will share it with our claims and customer service teams to improve. We are sorry for not meeting your expectations. Thank you for your review, M.
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
This is a reputable company with several good plans from which to choose. I have purchased travel insurance from them twice. Claims are processed fairly and quickly. I will always use this company for travel insurance.
Maria C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We're over the moon about your 5-star rating! It motivates our team to continue delivering top-notch travel protection solutions for our loyal travelers.
It is all peace of mind. You want your vacations to go perfectly, but there is no such thing. But knowing we are covered makes all the difference. Thank you.
Mary R. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We had no claim so cannot comment on what that process or result would have been like. We do feel that the coverage was exactly what we wanted, and appreciate the help we received from the InsureMyTrip representative that worked with us.
Stanley E. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.