Generali Global Assistance
Standard
Did not need to use plan. Gave me comfort to know we had coverage.
Julia H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Trip insurance is expensive. Always buy it, have never filed a claim.
Christy L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Process to file a claim was straightforward (detailed, but understandably so), and I very much appreciate the prompt response to my claim!
Crystal D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Samantha FourezGenerali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved swiftly. Thank you for choosing to #TravelSmarter.Jan 26,2024
The trip included a
tour
Generali Global Assistance
Standard
The good news is that my trip to Mexico went well, did not need to use the insurance.
Laurie N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha Fourez
Generali Global Assistance
We are grateful for your review, and glad to hear you enjoyed your travels to Mexico!Jan 26,2024
The trip included a
tour
Generali Global Assistance
Standard
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.
Jan 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Expensive and less coverage, especially no option for “Cancellation for any reason”.
Manpreet B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.
Jan 08,2024
Generali Global Assistance
Standard
All our queries were handled in the times stated by the provider. The reps over phone lines were courteous and helpful. The only disappointment was our that our return flight was cancelled due to issues at connecting airport by the airline and this was not covered by this plan - as it was't due to a mechanical or storm related cancellation. Of course, we did not anticipate such a cancellation nor realized it would not be covered at time of purchase.
Mahesh R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
My claim was paid-in-full within 6 days!
Thomas B. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good
Boris N. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for sharing your feedback, Boris. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations as we take reviewing and responding to claims very seriously and want customers to understand the coverage details of our plans. We cannot stress enough that it is important to review these details via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. Supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated claim team members will provide additional information about the requested documentation.
Dec 13,2023