Travel Insurance Reviews for Generali Global Assistance Standard

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Filed claim
By
on
for a trip to the United Kingdom. the United Kingdom.
The trip included a
cruise
tour
Generali Global Assistance Standard
Good reputation- company fairly priced and I needed a peace of mind. Thank you.
Nancy G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.
    Apr 10,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Wonderful to have coverage "just in case"
Robert D. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your feedback and your purchase.
    Apr 02,2024
By
on
for a trip to Japan. Japan.
The trip included a
cruise
tour
Generali Global Assistance Standard
The airline I booked my flights with began changing flight times a few weeks before my departure. They must have changed one or more of my six connecting flights, to and from my destination daily. At some points it was obvious I would not have enough time to get to the connecting flight gate. I thought the trip would be over before it started. Luckily I had bought insurance soon after booking the flight. As luck would have it the final flight times made it possible to make every connection and the trip went as planned. A little assurance for the unexpected helped stop a lot of panic and disappointment.
Bradley G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy you were able to make all of your flights and enjoy your trip!
    Apr 02,2024
By
on
for a trip to Mexico. Mexico.
The trip included a
cruise
tour
Generali Global Assistance Standard
Price was a little spendy for 6 days. Try to do better.

Thanks
Doug
Douglas O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Your feedback is valued by our team. Thank you, Doug, for your review.
    Apr 02,2024
By
on
for a trip to Aruba. Aruba.
Generali Global Assistance Standard
Good plan
Zbigniew M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback. We are happy you found the right coverage to fit your trip's needs!
    Apr 02,2024
By
on
for a trip to Morocco. Morocco.
The trip included a
cruise
tour
Generali Global Assistance Standard
no problem this time but last time lost luggage they came thru
Gary K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.

    Mar 27,2024
By
on
for a trip to the United States Minor Outlying Islands. the United States Minor Outlying Islands.
The trip included a
cruise
tour
Generali Global Assistance Standard
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to Mexico. Mexico.
The trip included a
cruise
tour
Generali Global Assistance Standard
Impossible to rate if it wasn't actually used.
Sandra L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your business. We hope you enjoyed your trip!
    Apr 02,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
I had two issues with this plan. (1) I originally purchased it for an August trip. The event I was flying down for got postponed, so I canceled the plan, and they told me I could get it reinstated when the event got rescheduled, by sending them an exception letter. When it got rescheduled, I sent them an exception letter and they offered to reinstate it for more than the price of the original insurance. That was nonsense, because I could buy an entirely new plan for less than that... which I ended up doing.

(2) The second time the event again got postponed. Because I had already flown down to Long Beach for the event, I claimed expenses, but they denied all of my claims. They said I would get an email explanation shortly but it has been more than a week and I have not received an explanation.
Deborah W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]

    Mar 18,2024
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