I didn't have to file a claim this time, but had peace of mind that I was covered if something happened. Especially medical evacuation, the cost of which will ruin an already bad day.
Had to file a claim with them before and they quickly paid it.
JOHN R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I was on a hiking trip in northern Italy, and fell while descending a peak one morning. When I fell I tore both my quadriceps tendons, needing a rescue helicopter to take me to a hospital. The medical care/copter ride was tremendous in Italy. When I got back to US I filed a claim with this company- it took them almost 9 weeks for them to deny my request for the rescheduled plane ride home, and the fact that I had to travel business class (my legs were in a straight brace, and couldn't bend them. I lost close to $6000 for the rescheduled plane. Avoid this company at all cost! Terrible customer service and terrible coverage
michael f. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for taking the time to share your recent experience with our Global Service Center team. We appreciate your feedback, and I want to apologize for any inconvenience or frustration you may have encountered by this. Upon review, we have identified that there was an error made by the representative that handled your call. Your concerns have been escalated to our management team, and we are taking action to address the issue and provide additional training to the representative involved to ensure they are better equipped to handle similar scenarios moving forward.
We invite you to submit a claim form for the expenses incurred on your trip. The claim form can be found on your member portal or by calling our customer service team at 888.243.2358, who would be more than happy to assist you.
I have Medicare and wanted coverage for a trip to Canada. It's tough to evaluate a product when you never used it. I was buying peace of mind and I got that, so I got what I paid for,
Dean T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I did not make a claim so this rating only applies to the online application process and coverage which were both very good. This rating does not apply to the claims process
DANIEL M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We invite you to submit a claim form for the expenses incurred on your trip. The claim form can be found on your member portal or by calling our customer service team at 888.243.2358, who would be more than happy to assist you.