Have used HTH several times. Recently had a major muscle injury to my leg a few days before departure. Was not able to travel and took several weeks to recover with PT. The claim for the full trip cost, which was not refundable, was paid by HTH. Took a few weeks to do and went back and forth to provide needed information from provider, doctor and trip information, etc.. Was paid in full, so this is what insurance is for! Highly recommend them. Glad the injury did not happen while in Cuba where I was going. That would have been much harder to deal with there.
Sandy S. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I purchased travel protection for our trip to an all inclusive resort in Mexico. The day after arrival I began to develop symptoms of conjunctivitis. Thinking it was my allergies kicking up, I waited a day to see if my allergy medicine would help. It didn’t. The resort had a medical clinic so I made an appointment and saw a very nice doctor who diagnosed me with conjunctivitis and gave me the required eye drops. Symptoms gone 2 days later. The bill was $291.00. The doctor was very familiar with what paperwork I would need to submit my claim so I left the clinic with paperwork in hand.
Upon return home, I called Nationwide and initiated my claim. I needed to gather a little more paperwork for them like the receipt for my trip showing the total cost of the trip, and a photocopy of my passport showing the stamp for entering Mexico. All paperwork submitted 3 days after returning home.
A few days later I received an email from Nationwide stating that they had received my paperwork and were reviewing it.
2 weeks later I was notified that my claim was approved and they were mailing a check.
1 week after that I received a check for the full amount. Yay!
Overall I was very satisfied.
I was also very grateful for the on site medical clinic and the astute doctor who was very well versed in not only dealing with sick tourists, but with insurance paperwork as well!
Carol H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We purchased this plan to cover any medical emergency and evacuation since we were in Jamaica with 2 kids. On paper everything looked Ok. I cannot provide any feedback on whether the insurance actually works or not because we did not have any emergency, and so all I can say is that buying it was easy and perhaps it provided some mental assurance that if something happened we had some phone numbers to call for help. They did provide a letter with detail instructions on what to do and what number to call in case of emergency.
Tomasz S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Trip was canceled 5 days prior to departure due to insured becoming ill with Covid-19. Claim was filed 1/23/24 and is still in review as of today (3/19/24). Additional (duplicate) medical information had to be provided 3 weeks ago. It appears that claims for multiple insurance companies have to be processed by one clearing company and this seems to slow down the slow down settlement time. Plan was not reviewed due to this delay.
William L. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
I booked a New Year's Eve cruise for 2024 that I had to cancel due to unforseen circumstances. I purchased cancel for any reason insurance
just in case.
I'm glad I did. It was a little more costly, but worth it. I submitted all the paperwork to the Insurance Company and received notification that I would be reimbursed 75% of prepaid nonrefundable trip costs.
It took about thirty days to be notified that the claim would be paid. The claims submission process was relatively seamless, and completed online. Very pleased.
Mark R. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.