HTH Worldwide
Trip Protector Classic
The good news is that my claim was paid in full. However, it took over 60 days for the process to complete. I had to make 5 phone calls and found out that one of my emails to them requesting additional information sat in one of their email folders for 30 days with no action. Overall communication was not great but happy that the claim was paid as requested
Scott G. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
HTH Worldwide
Trip Protector Preferred
Unfortunately, while I was in Cuba, I got sick. I reached out for support and it was pretty lackluster. The representative mentioned there are two doctors but he wasn’t sure what their specialty was or if they were taking patients. I very much felt like I was stuck in Cuba with no support.
Since being home, I’ve attempted to contact the claims department twice by phone and once by email and still haven’t heard anything.
Since being home, I’ve attempted to contact the claims department twice by phone and once by email and still haven’t heard anything.
Mario N. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for your review! While working with providers we have already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. Please contact our customer service team at 847 897 5120 for the status of your claim.Aug 24,2023
HTH Worldwide
Trip Protector Preferred
I am actually quite upset with this because I sent HTH an email inquiring whether I could get some non-urgent medical treatment as a part of my plan, and they never bothered to answer even though I received an automated email from them saying that they received my inquiry. I checked my spam box too to make sure I didn’t miss any emails from them. Very upsetting.
Shy K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for your review! While working with providers HTH has already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. One of the perks of HTH is that you can choose when and where to receive care. Our provider search can be accessed 24/4 through the member portal.Aug 10,2023
HTH Worldwide
Trip Protector Preferred
Claim was rejected as a 4 1/2 hour delay ( Causing missing international connection) does not qualify
Must be at least a 6 hour delay I'm told!
Must be at least a 6 hour delay I'm told!
Kevin C. would not
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
They paid all hospital and ambulance expenses
martin m. would
recommend this plan to a friend or relative.
The trip included a
cruise
HTH Worldwide
Trip Protector Classic
She was very helpful
Eduardo G. would
recommend this plan to a friend or relative.
HTH Worldwide
Trip Protector Classic
It took 2.5 months for HTH/ Nationwide to completely process travel/quarantine claim for trip in February, 2023. It wasn’t until I filed a claim with Illinois Dept of Insurance and customer service at Insure My Trip that I finally got reimbursed claim settled.
Richard F. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
HTH Worldwide
Trip Protector Preferred
Absolutely do not get this insurance. Our family got Covid on a trip to Ecuador. I called the HTH Worldwide Trip Protector customer service as soon as we got a positive home test to see what we needed to do. I was told that we did not need to get a test at a doctor's office or pharmacy to prove that we had Covid. I was told that because of the highly contagious nature of Covid, that no proof was necessary. Now HTH refuses to cover our claim and we are out almost $2,000.
Margaret C. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
HTH Worldwide
Trip Protector Preferred
I have used HTH for previous trips and I'm very pleased with the coverage and also with the guidance that the insuremytrip representative provided, helping me to make the right decision.
Patricia G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
HTH Worldwide
Trip Protector Classic
I was very pleased with the representative that helped me purchase my policy. I felt good that I had protection if a need occurred. Thanks
Allan K. would
recommend this plan to a friend or relative.
-2 of
1 people found this review helpful