John Hancock
Gold
Thankfully didn’t need to use the insurance, but the coverage was what I wanted.
Janet I. would
recommend this plan to a friend or relative.
2 of
5 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Excellent process to obtain travel insurance and very reasonable price for 3 people going on a cruise. Good options for medical (primary) coverage and other items per our needs.
Charles O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
It took more than 2 months and several phone calls to receive payment for a very straightforward claim. There are also absurd requirement for redundant documentation (e.g. a copy of a train ticket with the amount paid stated clearly on the ticket was not enough — they also required a copy of my credit card statement).
HAROLD M. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
John Hancock
Silver
Grateful that I did not need to use the insurance.
DEBORAH D. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Did not need to file any claims. The price was very reasonable for the amount of coverage it included
Kimberly K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
Terrible. Cruise was canceled and a month after filing the claim, just getting a run around. I've repeatedly sent them 19 pages of documentation and they keep saying I'm missing something. I tell them its right there and give them the page number and then they just ask for something else thats in the same package of documents. You call and they won't give you people's full names and refuse to give an extension number so you can contact them. I'm getting no where and honestly considering hiring an attorney to deal with this.
Steven W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Covered what I wanted.
Peter J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Never had a claim so don't know how good the policy is . Looked good on paper.
Scott Z. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Previous companies had included luggage tracking ID cards in case of missing luggage which made me feel more secure. John Hancock did not. Because I did not file a claim I don’t know how well they provide service to customers. I basically had no contact with them. Next trip I will go back to my previously used company.
Andrea A. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I looked at several plans and this seemed like the best, as well as many good reviews from people who actually filed a claim. Fortunately I did not need to file a claim,
Laurel P. would
recommend this plan to a friend or relative.