The trip included a
tour
John Hancock
Gold
My flight was cancelled and no flights were available for this and the following days. I didn't get any refund from airline for the cancelation because it was connected flight. We rented a car and drove 16 hours to get home next day. I filed the claim and got a full refund for car rental and other expenses on the way back. Claim was paid within 2 months. I would use this insurance again.
Olga K. would
recommend this plan to a friend or relative.
7 of
10 people found this review helpful
John Hancock
Bronze
I’m glad I never had to use this insurance but it made for a more relaxing vacation knowing if something did happen I was covered.
Mary M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
My cruise was cancelled. So I was unable to use the insurance.
Danya G. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Fortunately did not have to use it, but gave me peace of mind
Marilyn G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Silver
Didn't file a claim, but I did have to alter the time period of coverage, and John Hancock was good about adjusting that.
Bryan B. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
Didn’t need but certainly glad We had it for traveling post pandemic. The plan provided peace of mind allowing us to travel in Europe following local protocols for safety.
maureen p. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Had no occasion to use benefits/compensation, but process for enrolling seemed smooth enough.
Dorothy S. would
recommend this plan to a friend or relative.
3 of
7 people found this review helpful
John Hancock
Bronze
Great peace of mind!
Michael-Ray P. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
John Hancock
Bronze
Another nice job
Steven U. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Good plan and reasonable pricing. I was disappointed by the fact that they do not cover baggage delay to your primary residence. Our bag was delayed more than 24 hours but this wasn't eligible for claim as per the representative.
Chaitanya W. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
Thank you for your feedback. We hope you had a nice trip.
In regards to Baggage Delay coverages, it is common for travel insurance companies to state that there is coverage if your checked baggage is delayed or misdirected by a Common Carrier for at least the number of hours shown on the certificate, except for return travel to your primary residence.
If you have any additional questions, or would like to discuss the details of your plan, please do not hesitate to contact our team of representatives at 800-487-4722.