Travel Insurance Reviews for WorldTrips Atlas International

I visited California for two weeks from other country. Unfortunately, I cut my finger during the trip and had to go to a neighbourhood urgent care. I gave the receptionist the policy number, she made a call and confirmed that I only had to pay for a copay of $15. I received the medical care I needed and felt that I made a smart decision of purchasing a traveler medical insurance prior the trip. I highly recommend everyone purchasing a medical insurance when traveling to the US as medical expense there can really break the bank.

I go on 3-7 cruises a year. This is the 1st time in 20 years I've filed a claim on 2 cruises to Italy within 3 weeks almost a back to back cruise. I'll say this, its better to have travel insurance than not. However, in the event of a claim, customer service is lacking i.e. Italy train strike. Basically, find a way on your own to get to your destination and put in a claim later. 50/50 chance you'll get reimbursed some 4 months later. World Trips is not horrible just don't expect any prompt response. I'll find another insurance carrier next trip.

Awful company. Totally a scam.

So, I submitted a claim over a month ago. They started the review of my claim 1 week ago, and then today, they rejected it. Reason given - unable to confirm the charges. ??? What?

They reviewed my claim in one week? Nobody contacted me ever? Not even any notification of anything? They couldn't confirm what? I got the receipts of everything, why nobody contacted me? It's absolutely ridiculous.


I've never dealt with a worse insurance company in my life.

Stay away from these scammers.

Not to even mention their awful website, FIX IT. Nothing works there.

This company is a joke, extremely likely a scam.

So, I bought insurance with this company. The first time ever. While traveling in Europe, I had a medical emergency, I went to ER for outpatient treatment. My doctor fees were under 1000 Euro.

I mean, any company can cover that? If they are not bankrupt right?

Well apparently worldtrips.com can not cover claims.


My claim was denied, on the basis of " We couldn't contact the service provider and we can't confirm that the client was there".


What? So, they reviewed my claim for one month? nobody ever messaged me? Not to ask for documents or more information, or not even to say the review process is finalized. Not one time anybody contacted me.

Then yesterday I logged in, to their awful website which is a mess.

I look around , and there it says, Claim closed.
Wow.


I mean, I've used other insurance companies before, for international travel. This one is the worst ever.


You want reliable travel insurance go with allianz, or with bupa. OR EVEN ! IMG.

Not this people at worldtrips.com

They don't pay out any claims.

By the way just read out the other reviews, all the 5 star reviews seem paid, or made by bots.

Go read the ones with one star, those are the real costumers.


Absolutely not recommended at all. They should advertise their insurance as " You're technically insured but, you're not. Because we won't pay out any claims"

This company is ridiculous and soooo shady. Just check out the other reviews.
They look like reviews made by bots/ai and they give 5 starts all the time.

In reality this company is a fraud absolutely.


First of all they have zero costumer service, zero. They don't reply to emails or messages sent to them. Then, the whole claim process is ridiculous. After you submit the claim, there's zero communication. Nobody tells you what happened. I mean, how difficult is it, to send an automated message to your email address?? Like (Claim outcome finalized) They can't even do that. You have to manually login yourself and check the limbo that's their website.

Then about the cover. WOW.

This is my first policy ever with this company. They checked my papers for 7 days, then they denied.
Without even reaching out to me, not one email, not one phone call nothing. They are not even specific about why the claim was denied.

According to them, in their final claim document. It says" Claim denied, reason, " Unable to contact the hospital, or to confirm that the insured was at the hospital".

What? Are you kidding me??? I bet they called the hospital once, nobody answered and that's all, close the claim. This is ridiculous. Also nobody ever tried to contact me. I could supply more documents if needed.

But, they outright denied the claim, and that's all.


This company is a joke, stay away from them. Literally they offer zero coverage.


Absolutely horrible experience with them.

What an awful company. They got zero customer service, and I don't think they care at all.
Their attitude is just whatever.

So, I've got a claim back in October. I submitted it to them in early November.
2 months later, I hear nothing from them. I had to login myself to their messy website.
There's zero communication from them. Zero.

So I logged, in, went to the claims section, and there's t he PDF with the claim outcome PDF.
I click on it. and what does it say? Denied! I had minor medical expenses under 900 USD.

In their reason for denying the claim says, " We could not contact the hospital to confirm the expenses." Are you kidding me? I'm sure they called the hospital once, and that's all, denied the claim.

By the way in two months, nobody contacted me, not even an email, or even a notice of anything.

It's absolutely ridiculous.

Stay away from this fraudulent company!