Although I have never filed a claim, I appreciated that just before the trip, you sent the pertinent information that I needed in order to file a claim including the phone number.
Helen S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The process to submit a claim was easy, however, the process for them to review the documentation was lengthy and exceeded their SLAs. I had to perform multiple follow ups before they competed their review. However, once complete, they had no follow up questions with my claim documentarion and promptly sent a check.
Ellen C. would
recommend this plan to a friend or relative.
Unfortunately I became ill so could not go on my planned trip. I contacted April, they emailed me the necessary forms which were easy to understand and complete. I mailed them and received payment very promptly. The agent assigned to my case was very helpful and efficient.
Judith T. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The trip went well and I did not need to file a claim. I am not a fan of travel insurance but this policy covered what I needed and at an affordable price. Since I did not file a claim, not sure how it would have been handled.
Rhonda A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We filed a claim with April because of an injury that made us cut our trip short. While it took about ten weeks for the claim to be processed, in the end, April covered all of our losses without our having to appeal. While the turnaround time on the claim was longer than we were made to expect, we were quite satisfied with how our claim was handled and would certainly turn to them again for travel insurance needs.
Gary M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
you always hope you never need it but it helps make the days leading up to your vacation knowing that should something prohibit you from making it, that you are covered.
thanks for the "non-stress".
David T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
It took almost 4 months for them to pay our medical claim, however they did pay it in full. Their follow up was not good during the claim process and I had to keep going back to check on progress. All in all, I guess I would recommend them.
Randy W. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.