It took about 2 months to receive any refund. After the two months we received a check that did not cover our expenses. We called again and they said they would re-review. After that they said they would send us another check. Why was this necessary? Did they think people would not take the time to fight it. We were stuck in Jamaica for hurricane beryl and some stuff wasn't approved because we didn't have something saying that we were quarantined.
Heather A. would not
recommend this plan to a friend or relative.
Never had to use insurance so true value is unknown. Based off coverage seems to be better option to coverage offered by cruise line. But one negative is no mobile app for use in emergency. All we had was hard copy print out.
Greggq O. would
recommend this plan to a friend or relative.
Never made cruise because of flight cancellation. Found out that is not part of coverage for claim. If you do have covered claim you must go through hoops and garner mounds of paperwork to satisfy insurance company
Russell T. would not
recommend this plan to a friend or relative.
Our baggage was lost in route on our insured trip from Phoenix to Bangkok. I provided all of the required documentation to Nationwide within a week from returning home. Nationwide sent an email stating that they approved my claim and sent a check on 6-12-24. Today is 8-4-24 and I still haven’t received the check. Nationwide has not responded to any correspondence since they claimed to send the check. I would not recommend!
Kallie F. would not
recommend this plan to a friend or relative.