The trip included a
tour
AIG Travel
Travel Guard® Preferred
I gave this plan a 5-star review based on the proposed/potential coverage and cost. I did not need to file a claim on the plan, so I cannot speak to whether or not the plan met expectations nor the service of the company for filing a claim. For cost and coverage, the plan provided what I needed to have covered for a reasonable price.
Faith F. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AIG Travel
Travel Guard® Preferred
We did not have to use the plan however everything we needed coverage for was there.
Leonard W. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Preferred
FINE.
no problems
protection when/if needed
no problems
protection when/if needed
Anne K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AIG Travel
Travel Guard® Deluxe
Fortunately, we did not have to use the insurance coverage. It was easy to compare policies and decide on what we wanted.
Donald H. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard® Essential
This was one of the rare trips where we did need to file a claim, due to a cancelled flight. Once we submitted the paperwork and documentation, AIG processed and paid the claim pretty quickly without squawking about it. So experience with the policy was good and smooth.
Bryan B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AIG Travel
Travel Guard® Preferred
easy to access insurance , with good coverage at a reasonable rate
David G. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Preferred
I never ended up needing my travel insurance, but there was one instance when I thought I might and I found it almost impossible to contact the center to find a provider and what was covered. As I only had a data plan for my phone, there was no way to call a normal number and I could not easily find an online chat to get the same information.
I don't know if I missed a Whatsapp number I could call, or an online chat help, but it would be useful to add if it doesn't already exist.
I don't know if I missed a Whatsapp number I could call, or an online chat help, but it would be useful to add if it doesn't already exist.
Eileen B. would
recommend this plan to a friend or relative.
AIG Travel
Travel Guard® Essential
I really can’t make a true review, because we have yet to have an opportunity to use it. However, we have gotten an email from the car rental company stating there was a large scratch on the back bumper. We never saw that, never noticed it, and have no idea if it was there when we got the car. So, is AIG going to cover that damage if we are charged with it?
Beth B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Essential
We got caught up in that mess at Newark airport in June 2023. United moved our connecting flights to the next day while we were in the air, and there was an approximately four-hour line just to talk to a rebooking agent. No hotels, no rental cars available in the area. I submitted my claim for the flight since it was of no use to us being a day later, and I was VERY happy with how quickly AIG Travel Guard resolved my case. Thank you so much. This was my first time ever submitting a claim, and I was worried it would take forever, but it was completed in about a week's time.
Jane E. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Essential
In April 2023, I had a scooter accident in Vietnam. I filed my first claim on May 18, 2023. Since then, I have been trying to get a response from AIG related to my claim. There is no one to call. They do not respond to my e-mails. The dozen or so documents I sent could have been reviewed in an hour. Yet, over a month has gone by and I still do not know what is going on with my claim. I keep sending e-mails asking for an update or status, but get nowhere. I have already paid out $3500 in medical and travel expenses to my credit card company. The average person cannot carry this amount for more than a month. Yet, here I am still waiting on any kind of response from AIG. I feel like I will never, ever get an answer from them.
Sean S. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
We appreciate the feedback regarding your experience and apologize for the longer than anticipated processing time. Claims are reviewed in the order they are received. Our claims team will reach out to review what documents are needed in order to process this claim. Thank you,Jun 29,2023