The trip included a
tour
AIG Travel
Travel Guard® Essential
HORRENDOUS SERVICE, FRAUD. Purchased travel insurance specifically covering trip cancellation. Trip was cancelled and full documentation of cancellation and non-refundable costs was provided.
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
AIG fraudulently denying the claim and citing one technicality after another. It was bad enough that the trip was canceled now I'm in a bureaucratic nightmare
Spent $1700 for nothing
Paul S. would
recommend this plan to a friend or relative.
11 of
11 people found this review helpful
AIG Travel
Travel Guard® Essential
I believe the plan provides good coverage at a reasonable cost!
Ralph B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard® Essential
Keep up the good work.
Matthew N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
I did not need to file a claim and was happy with the cost and potential coverages.
However I am not happy about not receiving a partial refund when my tour company cancelled a portion of our trip. I realize when a customer cancels refunds are not given however this cancellation was made by the tour company and now I'm the one at a loss. The $532.06 credit will probably never be used so I'm out over $500. There is no good reason not to give a refund in this case. You had my money for 6 months before the trip started and if for no other other reason than good customer service exceptions should be made on a case by case situation.
However I am not happy about not receiving a partial refund when my tour company cancelled a portion of our trip. I realize when a customer cancels refunds are not given however this cancellation was made by the tour company and now I'm the one at a loss. The $532.06 credit will probably never be used so I'm out over $500. There is no good reason not to give a refund in this case. You had my money for 6 months before the trip started and if for no other other reason than good customer service exceptions should be made on a case by case situation.
Douglas N. would not
recommend this plan to a friend or relative.
3 of
6 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
Cannot speak to coverage or service, because fortunately we had no need to file a claim.
Barbara A. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
AIG Travel
Travel Guard® Preferred
I've used this insurance on a trip where I needed to file a claim. It was handled expeditiously and completely. Fortunately, I did not use it this trip. They're rates are competitive.
MaryBeth H. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AIG Travel
Travel Guard® Preferred
I was ill in Mexico but recovered quickly. I had peace of mind knowing I had this policy.
Susan S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
AIG Travel
Travel Guard® Preferred
We were pleased with our policy and coverage.
Clayton M. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
Fortunately this trip there was no need to place any claims things went fairly smoothly
Cynthia M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Preferred
all fine, had provisions I wanted, no claim filed thank goodness
Lynn C. would
recommend this plan to a friend or relative.
"We appreciate the feedback regarding your experience. We do request that all customers review our terms and conditions prior to purchasing. Our policies carry specific covered risks for trip cancellation. We want to make sure that our policy offers the coverage you are looking for. You can also contact our licensed agent call center if you have specific concerns. Our licensed agents would be happy to review the coverage we have available."