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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited France rated Generali Global Assistance
4.48 out of 5
586
ratings and reviews
96%
recommended
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Cruise
Filed claim
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
All in all the claim process was fairly good. It took Generali about 7 weeks to settle my claim.
THOMAS J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We strive to process claims within 30 days from the date of receipt; however, some cases can take longer. We are pleased to hear your claim was resolved.
    Nov 18,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
We had to file a claim for a previous trip and they paid promptly. Filing was easy. This made our decision to use generali a no brainer.
James L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks so much for sharing your experience and choosing to #TravelSmarter.
    Oct 23,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
This plan gave me peace of mind during my trip and was well worth the money spent.

Thanks
Lawrence E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We appreciate you taking the time to rate Generali Global Assistance 5 stars - it's wonderful to know our efforts helped your travel experience.
    Oct 01,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
We always travel insured. That gives us a piece of mind.
Marina V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We greatly appreciate your endorsement! #TravelSmarter
    Sep 25,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Premium
There is nothing like traveling with a sense of security shouldn anytjing happen.
Javier A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your 5-star rating! It motivates our team to continue delivering top-notch travel protection solutions.
    Sep 25,2024
By
on
for a trip to France. France.
The trip included a
cruise
Generali Global Assistance Preferred
They refuse to reimburse me $150 for a doctors visit in France because the doctor doesn’t have a fax number. They have all the paperwork and bills and credit card receipts, but they won’t call him for whatever else they need and he has no fax machine.
Wendi L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Wendi. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].

    Sep 11,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Hard to give a review when you didn’t have to use it or file a claim.
Sandra B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thanks for your feedback and for choosing Generali Global Assistance.
    Sep 03,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
We didn't have to make a claim, fortunately, but we did on a previous trip and the service and response was great. I was confident purchasing a plan from this provider again.
Alison D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.
    Aug 16,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
I discovered shortly after purchasing this plan that I had forgotten I had already purchased another plan. Even though there was no chance of a claim, Generalli would not refund the policy.
David P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We appreciate your review, David. Unfortunately, the freelook period for the policy has lapsed. If you have any additional questions about premium refunds, please call us at 800-348-9505 and one of our dedicated customer service team members will be happy to assist you.

    Jul 29,2024
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Preferred
Very good customer service. Thank you.
LINDA W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating! We strive to exceed customer satisfaction!
    Jul 15,2024
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