Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Had I not already purchased this plan for our rescheduled trip in October to Italy (previously scheduled in May '24) I would not have purchased from IMG and will never purchase from IMG again.
My traveling companions from our May trip - canceled in March- still have not received their full refund of covered expenses (only $1246 total) and are continually being told by IMG that they have no claim or the check is being processed and it could take 90 days. It took me 6 months to get my reimbursement as well as my mom. They are a complete disaster and if it wasn't for me finally getting Insure My Trip involved we would probably still be fighting for our money. As it is they are still dragging their feet even though they admit they have to pay the claim. They are unorganized, slow, and unethical.
Their internal communication system is not cohesive and the left hand does not know what the right hand is doing. Absolute worst and I recommend you seriously consider lowering their rating with your company.
My traveling companions from our May trip - canceled in March- still have not received their full refund of covered expenses (only $1246 total) and are continually being told by IMG that they have no claim or the check is being processed and it could take 90 days. It took me 6 months to get my reimbursement as well as my mom. They are a complete disaster and if it wasn't for me finally getting Insure My Trip involved we would probably still be fighting for our money. As it is they are still dragging their feet even though they admit they have to pay the claim. They are unorganized, slow, and unethical.
Their internal communication system is not cohesive and the left hand does not know what the right hand is doing. Absolute worst and I recommend you seriously consider lowering their rating with your company.
Deena M. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately we did not have to use it, but isn’t that what insurance is all about? You want to be covered just in case but you hope you don’t need it
Richard R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I liked that the plan sent us all the materials we needed to print a few days before the trip. It made it easier to prepare.
Margaret S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
My claim was processed quickly and fairly. I will work with this company again.
Joan S. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Although it was expensive, I felt reassured that while traveling internationally my needs were all covered.
Susan D. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I have not had to file a claim for a trip yet which is a good thing so I can’t comment on that area. It is nice knowing that if you do have issues on your trip you have this coverage, especially if there is a medical issue.
Mary W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel LX
I will never again use insure my trip I purchased img global for a trip I took in Sept 2023.My husband needed medical care it took 7 months to get a check I was calling constantly and emailing more times that I could count.IMG is located in England and I couldn’t get anyone to call me back.i was frustrated with what it took to finally get my money. Unfortunately I am using the insurance again for a trip this Sept I had previously purchased it before all this happened. Never again. In all my years I never experienced this kind of customer service from IMG.
Joseph R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Aug 07,2024
The trip included a
cruise
International Medical Group
iTravelInsured Travel LX
Hard to tell due to the fact did not need them or file a claim
Richard G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Thankfully, I had no need to submit a claim against the insurance. Having the coverage, gave me peace of mind that I was covered in the event I need it. You never know when you’re going to need the coverage. One lady on our trip broke her leg on the second day and had to leave the cruise to have it surgically repaired. I hope she had insurance.
Gerald S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
I did not need to submit a claim, however I felt confident that everything I needed was covered. The coverage was explained well, and I really appreciated the ease of changing / adding additional items (days, hotels, etc.) as we continued to plan. The agents at Insuremytrip we extremely helpful and knowledgeable, always easy to contact, and explained everything well. There was never any pressure and all questions were always answered.
Sara D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful