We are only showing ratings that have a written review.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
As I get older the cost of trip insurance goes up. Nationwide provided good coverage for my travels.
Sarah B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Nationwide Mutual Insurance
Essential
I began the filing process back in August for a claim and only just got the final response/payment. It took multiple emails and phone calls to get this processed correctly. Multiple duplicated requests for paperwork. Incorrect amounts mailed. The process of having to email in response to a question and then wait two weeks till someone decides to respond with yet another request for duplicated information was an example of extremely poor customer service. Extremely inconvenient not to be able to talk directly to the processor and get the claim processed timely. No explanation with checks either until the very last one after I requested to speak with management and the person on the phone assured me they would assist with following up. Would never work with them again for this reason.
Abigail J. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
glad we had but didn't need to use.
Linda A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
While we ended up not needing to file any claims we enjoyed the peace of mind having a policy gave us.
James C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Did not need to use this insurance, but I called when setting it up and got a really friendly and helpful rep. Most it was worth it for peace of mind.
Frederick K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
dont know, didn't need it, isnt that the best?!
Nina W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
My traveling companion became ill and was unable to take the trip. I tried to use a signed doctor's note from her to claim reimbursement, but Nationwide insisted that I have the doctor fill out their "special" form. I will never use Nationwide Travel Insurance again.
Laurie J. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
I was able to contact Nationwide Mutual Insurance to modify the plan as my travel plans changed and make the necessary modifications easily. Happily the trip went well and I did not have to make any claims.
Howard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
Our cruise was canceled by the cruise company, and while they reimbursed the cost, this led to a rearrangement of our travel plans, resulting in additional costs and forfeited non-refundable airline tickets. Nationwide denied coverage for all these expenses, claiming that a common carrier breakdown is not a covered reason, which seems completely counterintuitive. They also rejected reimbursement for additional expenses related to our changed travel plans, stating that the cruise cancellation occurred before the scheduled travel date, and thus trip interruption or trip delay not being applicable.
We understand that the details are often in the fine print. However, not being experts in legal matters, we expected the insurance company to support us in a situation that seems to involve common sense, which our circumstances certainly do. I will review the fine print further, but in any case the outcome is most definitely not what a reasonable consumer would anticipate when purchasing travel insurance.
We are deeply dissatisfied with our purchase, with Nationwide, and with how the insurance company handled this situation.
We understand that the details are often in the fine print. However, not being experts in legal matters, we expected the insurance company to support us in a situation that seems to involve common sense, which our circumstances certainly do. I will review the fine print further, but in any case the outcome is most definitely not what a reasonable consumer would anticipate when purchasing travel insurance.
We are deeply dissatisfied with our purchase, with Nationwide, and with how the insurance company handled this situation.
Michael S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Nationwide Mutual Insurance
Essential
I did not need to use the insurance but the peace of mind it gave me was worth the cost.
Karen L. would
recommend this plan to a friend or relative.