We are only showing ratings that have a written review.
The trip included a
cruise
tour
John Hancock
Bronze
No issues, so no claim - but good peace of mind that we would have been covered.
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
John Hancock
Silver
We didn’t need to file a claim but was good to have just in case.
Robert J. P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
We had no issues, so we were very pleased.
John H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
The plan covered my trip and paid when I had to cancel. Communication with the company was difficult. I used their online form to start the claim but then the site would never allow me to upload neccessary documents. When I asked for help with this I got no response. I had to attach and email everything and this was cumbersome. Several times I was told they needed the information again, sometimes as often as three times, which required more emails. I got the distinct impression they were trying to wear me down. However, eventually they did pay the claim. I was also surprised to find that they outsourced the claim to a third party. I did not deal with them directly.
Dianne H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Always great customer service
Cara B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
So glad we had this coverage during Hurricane season! Process of filing a claim was less painful that anticipated and communication was great.
Cynthia R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Since I didn’t have to make a claim I can’t comment on how well this company does or how satisfied I would be with the coverage.
Margaret H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I did not have to make any claims, but piece of mind, knowing I had. I had same plan in June 2023, and had to make claims, everything covered well. Is why I chose this plan again.
Barbara Ann L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
great turnaround time!
Rod B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Although I needn't need to claim on the plan, it gave me peace of mind. I was confident that had I needed to file a claim, John Hancock would have been there taking care of me.
Gregory K. would
recommend this plan to a friend or relative.