Travel Insurance Reviews for Nationwide Luxury Cruise

The best trip insurance we have ever purchased. They made it easy to purchase and easy to file a claim. Unfortunately our trip had to be cancelled, but Nationwide made the claim process easy! I definitely recommend this insurance.

Due to an unexpected medical diagnosis and procedure a few weeks before our trip, we had to cancel our cruise vacation. In the many years we've travelled and purchased insurance, this was the first time we ever had to file a claim. We had to file the claim which entailed providing documentation from the doctor as to medical condition, cruise purchase receipt, and proof of cruise cancellation. We were reimbursed in full from Nationwide within 3 weeks from the time we filed the claim. I'm grateful that we purchased the cruise insurance from Nationwide and hope to in the future be healthy to again take the cruise - and would again purchase insurance from Nationwide.

The claim process is very cumbersome. There was information that I was asked to provide and I provided what I had and I kept getting the same email asking for the information I already provided. I was asked for information that I did not have as well, such as doctor notes. None was taken by the doctor and I can’t believe for a $101 reimbursement for a $3K policy I paid for, that request is a deal breaker. I suggested a phone call to talk through what I have since emailing was not getting across but I got nowhere with that. I’m very disgusted with how this process is not conducive to provide any level of competent service. I will not use services from this company again nor recommend.

Our daughter in law became pregnant after we took out this policy and her doctor forbade her from travelling. Nationwide denied the claim. We were denied again when appealing that finding. After asking for their contact for our lawyer, we received payment very quickly. Shame!