Travel Insurance Reviews for Berkshire Hathaway Travel Protection ExactCare®

Our experience was incredibly frustrating—entirely unhelpful and slow with our claim. We traveled to Spain and Austria this summer for a Taylor Swift concert in Vienna, which was unfortunately canceled. Hoping to redirect our funds to a different concert, we tried canceling the trip in advance, expecting our travel policy to cover some costs. They told us there was nothing they could do, so we ultimately went on the trip but adjusted our itinerary slightly and ended up losing money. On our way home, our bags were delayed several days.

We submitted the claim including for baggage delay in August but heard nothing until late October, when we finally received an email that said "see attached claim determination"—with no attachment. I replied, asking them to resend the attachment, but got no response. After two more weeks, I called and they finally sent the letter. Why did I even buy this policy?

Submitted a claim, was supposed to take 10-15 business days to review, ended up taking over 25 or so, but it was approved the second time I called to check and and speed it up.

It was for $250, but still.. Submitted everything and it was all taken care of, happy we paid for insurance.

The policy is the cheapest and provided the coverage needed. But be prepared to wait when claiming against the policy. I claimed from the policy for expenses resulting from a flight delay. The amount was a small reimbursement for meals and it took 2 months to be processed and paid.

We had 3 claims after a trip due to damage to a CPAP, luggage and a travel fan. The process to file a claim is easy and they were quick to respond as well as establish an estimated time line for resolution. They were able to process our claim and reimburse the full amount within 6 weeks. I would definitely use them again.