I followed your instructions when we got sick while traveling. I called your 24/7 phone number NINE TIMES, and there was no answer. I emailed you, desperate for assistance in being seen by a doctor/getting medical attention in the area. It took you SIX DAYS TO RESPOND TO MY EMAIL asking for help. We had already left the country we were in, and spent 7 hours in an emergency room in a foreign country. You are non-responsive. I want a refund. We paid for nothing. Your service is total garbage. You should seriously consider refunding my $250. It was a complete waste of money. Our ER bill was less than our deductible, so we could not even file a claim. Your policy is a joke of a product. It's ridiculous.
Anita I. would not
recommend this plan to a friend or relative.
9 of
9 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your review! Emails are reviewed in the order in which they are received, I apologize for any inconvenience that our response time may have caused you. While working with providers GeoBlue has already contracted with can make the process of getting care even easier, customers are not limited to using Providers within our network. One of the perks of GeoBlue is that you can choose when and where to receive care. To access all important information and our online provider search all in one easy to find spot, we recommend you download our GeoBlue member app on your device’s app store.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].
I can only vouch for benefits provided under this plan. The real test is when you are in a position of having to use the coverage. I am an R.N., so I understand benefits, coverage, limits, etc.
I did not use the coverage, but had the security of knowing it was available if needed.
If one DOES need to use the coverage, then the company’s response, timing and responsibility would be something of value. I have done enough insurance coverage claims in medical offices to know that some companies are very good with customer service, others are not. You will not know until you have to use it whether the company is valuable/reliable.
Christine P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I tried to look for doctors when I was in Bruges, Belgium. The doctors and hospitals available under my own work medical insurance's international plan and GeoBlue are similar, probably because they are both by Anthem BlueCross. However, GeoBlue also has a telehealth app. And GeoBlue includes medical evacuation and repatriation benefits. I ended up just rest instead of seeing a doctor. But I felt more at ease that I had an option to see a doctor using the telehealth app.
Cindy C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
GeoBlue Voyager Choice is simple, fast and affordable. It checks all the boxes and gives you confidence and peace of mind for your overseas trip. Highly recommend.
Ian L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Finding a plan was easy with many options available.
Sometimes the number of options was overwhelming to differentiate.
The cost has seemed to increase substantially over the last two years.
James W. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I invite you to submit a claim for the expenses incurred during your trip using the claim form our customer service team provided to you via email. Your completed claim form and receipts can be submitted by emailing [email protected].