Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Of course since I didn’t need it the price seemed outrageous. But I’ve reached an age that anything can happen. So I guess I’m glad that I had it. I hope that what I paid for would have covered the cost of my two photo trips. Glad I came home safely.
Deborah W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
No claim made on this trip, but I went with AXA because I did have to make a small claim on a previous trip insured by AXA and there was no hassle when I made that minor claim.
Peter S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
As we did not have to use really don’t have any feedback!
Margaret M. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
It was wonderful having peace of mind that we would be covered if needed.
Thankfully all was well. Healthy and safe.
I will certainly use your service again
Thankfully all was well. Healthy and safe.
I will certainly use your service again
Verneda S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
I bought this insurance way back last Fall 2017. I am getting older with a failing memory to what i had done or where I even put my notes. I had to go to my credit card bills to find the phone number, call and cross check what I had done. I would suggest that as trip time approaches, an email from you telling me what I had done and that I WAS insured with you would have been VERY HELPFUL! Even two or three reminders asking if I had any questions or concerns like 3 months in advance, two months before and then a week before.
Charlotte B. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
No experience using the plan but it has unreasonable notification requirements given an emergency situation where you cannot wait around for approval but must act immediately. Also has restrictions which are not immediately obvious.
John H. would not
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Luckily I didn't have to use it, so I can't say how efficient/effective it is. It makes it impossible to give accurate answers to your questions. The last question which YOU answered for me is uncalled for - I don't know if I would recommend it based on the fact that I didn't have to use it so I don't know what a hassle or not it may have been had I made a claim. I changed your "yes" to a "no" on that one because it is irrelevant based on my knowledge of how it would have been to deal with you had I made a claim.
Kay P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance looks forward to providing travel protection for all of your future endeavors!Oct 16,2017
The trip included a
cruise
tour
AXA Assistance USA
Platinum
We did not need to use the plan but had to last year. I had a serious injury and it was comforting to know that both insure my trip folks and AXA were there when it was needed. I insure all our trips with AXA through Insure my trip.
Jacqueline V. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
It is so comforting to know that you have coverage for most unexpected events that may happen during any vacation you take. This is especially true in today's world environment.
David J. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jul 18,2017
Travel insurance plans will all have "exclusions and limitations" which may affect your coverage. Some policy terms and conditions are also state-specific. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.