Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
Had air delay of over 30 hours on 2nd flight home from Iceland. Had to get motel for the night, 2 meals and 1 extra day for parking at airport. Requested claim form from Insurance and it came promptly by email. Did require documentation of trip payment, insurance payment , reason for flight delay from airline and receipts which I sent by mail. Did receive compensation promptly. This was the first time I ever claimed on travel insurance. The funny thing was I bought the insurance, filled out forms, sent documentation and the checks came in my husbands name. He did share with me!
Kathryn B. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The plan gave me peace of mind just in case I needed to use it.
Kathy Ann S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Silver
Great trip!
Adrienne H. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Iceland sounds like an amazing destination. Thanks for making AXA Assistance USA a part of it and look to us for any future travel needs!Oct 02,2016
AXA Assistance USA
Platinum
Overall the customer service was very good for the insurance plan which was the best part. I did not have to file a claim for this trip but had a different trip in which I did file a claim and overall it wasn't too bad. One thing that I did not like about this plan was that their coverage of "sporting equipment was very vague" and the best answer they could give about my bicycle equipment was that it was "most likely covered".
Chris S. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Good communication and information prior to trip. Appreciate the advice on which insurance plan that would best meet my needs.
Cynthia W. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a good service experience and AXA Assistance USA best fit your needs. We look forward to providing travel protection for all of your future endeavors!Sep 13,2016
The trip included a
cruise
AXA Assistance USA
Gold
I was very pleasantly surprised by how simple the process was for me to be a paid by the company promptly
33473Robert T. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Fortunately, all went well and we didn't have a claim. We have an Antarctica trip covered with you Dec 30 , so hope we will not need to make a claim then either. I don't know how to rate as of yet. The proof will come if we ever have to file a claim. TKS
Martha J. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. Please contact us directly if you need any assistance before, during or after your trip. We look forward to providing travel protection for your Antarctica endeavor!Jun 28,2016
The trip included a
tour
AXA Assistance USA
Silver
Happily, we didn't need any of their services on our trip!
Marc L. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I, fortunately, did not need to make a claim with AXA Assistance USA. I suspect that most people who buy trip insurance don't need to make claims and therefore wonder why, other than profit motive, trip insurance needs to be so expensive.
Phoebe R. would
recommend this plan to a friend or relative.
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