Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Platinum
We didn't go on the cruise because my wife had to have a knee replacement at that time.
James G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I was lucky enough not to have to use the plan so I cannot comment on whether or not it was good when it came time to collecting payment.
Athena T. would
recommend this plan to a friend or relative.
AXA Assistance USA
Gold
This was about mid grade of the pack as far as price and included adequate coverage for what we needed. I was a little dismayed to see that you essentially can’t get “cancel for any reason” coverage without spending 2-3 times as much and the list of exclusions was tiresome to read through. We didn’t need to use it thankfully, but I was glad it was there in case something came up. The website was very helpful while doing comparison shopping and quickly helped us narrow down the options to the plan we chose.
Michelle B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Insurance is always a good idea when planning a pricey once-in-a-lifetime dream vacation. Fortunately, our trip was fully enjoyed without any interruption or issue. Having this coverage gave us peace of mind knowing that if anything went off the rails, our financial loss would be minimized.
Paul W. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Silver
Fortunately, I did not have to file a claim, so I can’t be exactly sure of the coverage you provided. I do appreciate how easy you made it to acquire insurance. Thank you’
Nancy S. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Although we did not have to use the policy, I was at ease knowing that if I needed it, it was there.
Thanks for your help choosing the right plan.
Thanks for your help choosing the right plan.
Meagan T. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
The agent I spoke to was very helpful. Helped me understand plans and coverage.
Barbara N. would
recommend this plan to a friend or relative.
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Andrew OstranderAXA Assistance USA
Thank you for the kind review! We look forward to providing travel protection for all of your future endeavors!Nov 09,2017
The trip included a
cruise
AXA Assistance USA
Silver
Did not use it at this time.
Leticia Y. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
Went with your plan as only needed moderate coverage and wanted an affordable price. Most interested in medical coverage and repatriation if medical need arised.
Doris B. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 14,2016
The trip included a
cruise
tour
AXA Assistance USA
Silver
It turns out (in the small print somewhere) that to process a small claim you must first submit your claim to Medicare. I believe Medicare does not cover overseas, but one must go through the process anyway. I believe most all foreign travelers are older and under Medicare, so this effectively drags out the claims process to discourage pursuing a claim and save your company money.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
After buying trip insurance a number of times previously, I will never do this again!
I will self insure.
Charles G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with this plan. You are correct in that the AXA Assistance USA Silver plan is a secondary policy. The majority of travel insurance policies are secondary, but InsureMyTrip does offer a selection of primary policies. In the future, please consider calling us prior to purchase so that we can guide you towards policies that best suit your needs.
Medicare does not cover outside of the United States, but some Medicare Supplement plans do provide some coverage while traveling abroad. If a travel insurance plan is secondary, the insured person(s) would be required to file a claim with the Medicare Supplement first. If coverage is denied or only partially provided, the travel insurance would cover the remainder, up to the policy limit.
Please call us at 800-487-4772 if you have any questions pertaining to this policy, or about primary vs secondary coverage. We would be happy to assist you.Nov 04,2016-
Zac
AXA Assistance USA has issued the following reply:
"Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate customer comments and continually use customer feedback to improve our products. At the time of your claim, the silver plan provided coverage secondary to Medicare. The gold and platinum plans serve as primary coverage and it is not necessary to file with Medicare first. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs."Nov 07,2016
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