We are only showing ratings that have a written review.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
My husband and I thought that we were going to have to cancel our trip due to his mother having surgery. I emailed WorldTrips to question our options and was asked to call them. The lady was so sweet and informative. She assured me that with our canceled receipts we would be reimbursed for the full amount. Thankfully the surgery date was moved and we did not have to cancel our trip, but the peace of mind of knowing that we were covered during this stressful time was worth the small amount that we paid for insurance.
Nikki Jo B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Had to claim for delayed baggage and the cost of buying next day clothing. Claim form was easily completed online with scanned receipts and baggage delivery info and a check arrived within a couple of weeks, no quibbles.
Linda R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas Journey Preferred
Insurance is best when you don't have to use it - it provides peace of mind in the event of an unfortunate occurrence. What I like about insuremytrip is the ability to select and customize plans to suit our needs. For example, having a pet rider is very important to us, and I haven't been able to find that through a TA.
Brian H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
I think it's a good comprehensive package and provides extensive coverage for difficult jurisdiction. However, some policies provide more flexibility with respect to changes in your travel itinerary. The company refused to extend the policy by a few more weeks when it became inadvisable for us to take our return flight on the scheduled date. This is an entirely fictional restriction on coverage which left us abroad with no protection and no means to buy a new policy (since we were already out of the country and therefore ineligible)
Colette L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Can't recommend it one way or the other because we didn't have to use it, but I can say that the price was reasonable, the purchase was easy, and the coverage fit our needs.
Mark I. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
I felt comfortable that had I needed this insurance it would have worked nicely. Thankfully I did not need it.
janice a. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
What a horrible claims experience! If you peruse through the reviews you will see that nearly everyone who has actually filed a claim with this company had a poor experience. Their claim submission process is clunky and unforgiving. I uploaded 60+ documents supporting my claim and they came back asking for more (for example, a receipt from a travel supplier showing paid in full by a credit card is not considered proof of payment. They want a copy of your credit card statement). Their turnaround time to respond to each request is 30 business days, so the process drags on very slowly. Ultimately, a random deposit showed up in my bank account for a partial payment, but I've never received any explanation of what was paid and what wasn't. I've repeatedly contacted them through their secure messaging but never get anything back other than an acknowledgement of my message. You can get a live person to answer the phone but they don't know anything about your claim so that's a waste. The last correspondence I got was on June 10, and they still had my claim as "Stage 1 initial review". It is now September 20 and I've heard nothing more from them. It's like a black hole. I guess I should be thankful that they paid me anything. I will never do business with this company again.
Thomas C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Hello. We are sorry to hear that you had a negative experience with us. It looks like you have asked to not be contacted regarding this review. If you happen to change your mind, please email us at [email protected] with your name, policy number, claim number(s) and a reference to this review. We will be happy to look into this further. Thank you.Sep 24,2024
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
I never had to use my plan but it was nice to have that peace of mind on my trip. You never know when something could happen and I believe it was adequate coverage for what I needed.
Gail B. would
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Preferred
I feel better insuring my cruise, cuz you just never know when something will happen, and it's a lot of money not to cover it, for just a small amount, I had peace of mind!!! And I will be insuring future cruises to!
Thank you so much!
Thank you so much!
Priscilla C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
We had to cancel our trip to England when my wife was required to stay for a work audit. Once I submitted the claim we promptly received our payment in about 2 and a half weeks. I couldn't be happier with the World Trips Atlas Journey Preferred plan and I would highly recommend it to anyone!
Kevin S. would
recommend this plan to a friend or relative.