The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
We selected this insurance option to provide us full flexibility if we needed to change or cancel our trip. We did not need to use the insurance but felt it was worth the purchase.
Charles R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Did not file a claim
Marion S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
We fortunately didn’t need to file a claim, but we never worried about our trip knowing that we had substantial travel protection. Even though it was a bit expensive, the peace of mind was worth it to us.
Richard K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Easy to sign up for and provided good coverange and piece of mind. Glad nothing happened that forced us to use it.
Kalvin S. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Preferred
Second time I've purchased WorldTrips Atlas Journey Preferred. I have chosen it both times because it gives me the best price for what I want, and cancel-for-any reason is a must-have for me. I have not had to file a claim. However, for my second trip, the cost of my trip increased slightly before our departure date. I contacted InsureMyTrip.com, and they increased the amount of coverage for me. Easy process. Will use again.
Paula C. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
We did not have to file a claim on this trip so cannot verify how well the insurance plan will pay off if needed.
Kenneth s. would
recommend this plan to a friend or relative.
The trip included a
cruise
WorldTrips
Atlas Journey Preferred
I crushed my pinky finger in a door in Costa Rica and had to have it cleaned, stitched, x-rayed and splinted, which happened in a variety of little towns with varying degrees of medical facilities over a series of days. (They did a great job, but the teeny town where it happened didn't have X-ray equipment.) There were several different bills, which I paid both on site in Costa Rica and once I got back home. I uploaded all the invoices to WorldTrips Atlas, and just as I was about to follow up after about 10 days, a check for the entire amount showed up in the mail. So, communication was minimal, but they paid in full and the travel insurance was well worth it, even for just a pinky injury.
My main complaint is the unnecessary opaqueness of the process when I contacted them immediately after my injury. Only after I called their assistance services was I told that: 1. This travel insurance only reimburses (does not pay at the time) unless you are admitted to a hospital, and 2. That the assistance line is for emergencies only, not claims. The claims line is only open M-F 8:30 am to 5 pm EST, which is shocking considering people are literally traveling all over the world, in every time zone. The claims line does have a voice message at all hours, but only if you call during its business hours does the voice message say you can and should file your claim online, and gives a web address. Which I misunderstood because it's CBPConnect.com, but I heard as CBTconnect (so that could've been more clear). And why wouldn't that message be played during non-business hours also? When I was unsure how the process worked and what I should do, this odd level of unhelpfulness just added to my stress.
But overall, it worked and I ended up happy with my coverage.
My main complaint is the unnecessary opaqueness of the process when I contacted them immediately after my injury. Only after I called their assistance services was I told that: 1. This travel insurance only reimburses (does not pay at the time) unless you are admitted to a hospital, and 2. That the assistance line is for emergencies only, not claims. The claims line is only open M-F 8:30 am to 5 pm EST, which is shocking considering people are literally traveling all over the world, in every time zone. The claims line does have a voice message at all hours, but only if you call during its business hours does the voice message say you can and should file your claim online, and gives a web address. Which I misunderstood because it's CBPConnect.com, but I heard as CBTconnect (so that could've been more clear). And why wouldn't that message be played during non-business hours also? When I was unsure how the process worked and what I should do, this odd level of unhelpfulness just added to my stress.
But overall, it worked and I ended up happy with my coverage.
Stephanie F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
WorldTrips
Atlas Journey Preferred
excellent service! would purchase again
Laura G. would
recommend this plan to a friend or relative.
WorldTrips
Atlas Journey Preferred
Fortunately I did not need to file a claim as all went smoothly on my magical Holiday adventure to Venice, Italy. However, knowing I had coverage if needed gave me a sense of peace and comfort! Grazie!!!
Melinda S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
WorldTrips
Atlas Journey Preferred
Very impressed with the respond and payment for my claim.
Michael Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful