Travel Insurance Reviews for AXA Assistance USA

I bought this coverage for 2 cruises. I wanted only medical and evacuation coverage with sufficiently high limits to make sure it would handle any eventuality - which it did. I did not want 'cancellation' coverage, so my premium was perfect for what I bought. I'll be cruising 3 more times this year and will purchase this same package to cover each of those evnts.

As usual, when I travel, I use Insuremytrip.com to research and select an appropriate policy. I purchased AXA Platinum as a result of my recent research. I had some confusion on what I needed to purchase of "known costs" and received a few different responses to my inquiries. I wanted to be sure that my policy would not be invalidated because of any failure to include a "known cost" There is a a brief window to change a policy. At the time of my purchase, I included the cost of airfare as a known cost. I later acquired travel through use of frequent flier points, which substantially reduced the cost of my trip. Since it was outside the window for making a change, there was no way to get a refund of policy costs. My request was sent to AXA through Insuremytrip and, thankfully, AXA approved my request for an exception to the normal policy on refunds. I appreciated that approval. Perhaps some more clarity about what is to be included as a known cost would be helpful.
Fortunately, I had no need to make a claim on the policy itself but the plan included what I might have needed.

It was a good plan that we did not need to use. Information was clear.

Plan was quite expensive. Thank god I don’t have to use it. Paying so much for unused insurance is troublesome.

Thank God I didn’t have to use it but I thank God for having it

The best plan is one you don't have to use. But it's good to have it available just in case it is needed.

Glad I didn't need the coverage, but it gave me great peace of mind to have it. Coverage gave me everything I wanted at a reasonable price. Won't leave on another international trip without it.

Thankfully, I did not have to file a claim, but I felt comfortable knowing that I had good coverage.

It took awhile to find, but this is better than what any other typical insurance company provides. I didn't need to make a claim, but the coverage appeared excellent for price.

My only objection is the price. Very expensive to insure two business class fares on an international flight. Then when I tried to add the price of a car service, the price was astronomical. I wound up purchasing the extra coverage from my travel agent and saving almost $200.