Travel Insurance Reviews for AXA Assistance USA

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Filed claim
By
on
for a trip to South Africa. South Africa.
The trip included a
cruise
tour
AXA Assistance USA Platinum
I deem it necessary to buy insurance when on an overseas trip, therefore the answer is yes I recommend buying one. I had no claims so I can’t comment on whether or not this is good insurance. I did however have peace of mind knowing I was covered.
Irene V. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Gold
This plan was fine except for one thing. I wanted to extend my initial trip by one day at a cost of $550 over the initial trip. The quoted cost of insurance for this extra day exceeded $1000. This makes no sense from a company that otherwise would seem to have a solid reputation.
Larry R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
AXA Assistance USA Platinum
Fortunately, I didn't have a claim, so I cannot comment on my satisfaction with the policy.
Leann H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
AXA Assistance USA Platinum
Didn't have to use the insurance, thankfully. It was kind of expensive but I felt reassured knowing I had coverage if I needed it.
Patricia D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
AXA Assistance USA Platinum
This plan provided far more coverage for a young traveler than any other I reviewed. Especially nice was the coverage for travel delays and delayed or lost luggage.
Megan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
The trip included a
cruise
AXA Assistance USA Platinum
Ultimately, the plan covered what it was supposed to. It took three months of resubmitting documents repeatedly to finally get the claim solved. I would not go out of my way to insure with AXA as dealing with the claim process was not satisfying or timely. We are glad that in the end, they did cover the entire claim.
Richard K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Gold
Bought the insurance in good faith including car rental coverage. Claim was denied even though completely legitimate documentation was provided.

Then my InsureMyTrip advocate intervened. They enabled more dialog with the insurance carrier and eventually the claim was processed fairly. Two thumbs up for InsureMyTrip.
William H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Platinum
Purchased an AXA Assistance USA Platinum Plan for a trip to Africa. I was unable to go due to an illness. Long story short, the plan paid the the amount of the claim. I received a check for $11,600. The service was good, and no hassles. I will purchase another AXA policy for our future travels. Highly recommend.
Lawrence K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims and service experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jan 16,2018
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Silver
Didn’t need it but good cost alternative to have protection.
Robert L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 22,2017
By
on
for a trip to South Africa. South Africa.
The trip included a
tour
AXA Assistance USA Gold
Not enough use with it to provide adequate feedback.
Nia T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Nov 22,2017
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