We are only showing ratings that have a written review.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I typically buy travel insurance for coverage in case we are unable to make a trip and for medical coverage while traveling. Although most policies have additional coverage I don't put much value to them as the rules are so strict and the coverage so minimal I don't view it as a useful benefit. To my surprise I ended up submitting a claim for delayed travel after a series of flight delays and cancellations extended my arrival time by more than 12 hours and resulted in having to be rerouted to a different destination. The policy covered all my costs for prepaid hotel, transfers, and tours that I missed. It was relatively easy to file the claim. AXA said it would take 30 days to process and on the 30th day I received a direct deposit for the full amount of my claim. Very pleased with the result. It is important to ready the fine print! For example, this policy requires filing a claim within 7 days (because we were in SC we had 30 days) which is really short- we wouldn't even have returned from the trip by then. And the delay had to be for 12 hours to qualify.
Ashley D. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 23,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
As I was fortunate to never have an occasion to use this plan. I do not feel I could write an appropriate review.
Jonathan W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We are delighted to know you were fortunate enough have a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 03,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
The ability pay your premium as you spend is a great feature.
Raymond S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Oct 26,2016
The trip included a
cruise
AXA Assistance USA
Gold
Peace of mind.
Richard K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was fortunate that I didn't need to use the plan. I felt assured, however, that I was protected.
Wynne B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan gave me all the coverage I wanted and needed and luckily, I did not need it.
Myrna S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 08,2016
AXA Assistance USA
Gold
I was happy with the plan I bought and happier that we did not have to use it during our trip.
Susan C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Price and coverage seemed good.
James B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The plan was purchased because it fulfilled our needs at a reasonable price. However, you do not know the value of a plan unless you have to use it, which I hope never happens.
Irwin J. would
recommend this plan to a friend or relative.