The trip included a
cruise
John Hancock
Bronze
Thankfully, did not have to make a claim, but felt confident that if we had, we would be in good hands.
Elizabeth T. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I sent all of my receipts and proof of airline changes. They did not try arguing and just paid the claim. I’m super happy. This is the first time I’ve ever filed a travel claim.
Robin L. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
John Hancock
Bronze
I’m glad I never had to use this insurance but it made for a more relaxing vacation knowing if something did happen I was covered.
Mary M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
My cruise was cancelled. So I was unable to use the insurance.
Danya G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Didn’t need but certainly glad We had it for traveling post pandemic. The plan provided peace of mind allowing us to travel in Europe following local protocols for safety.
maureen p. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
John Hancock
Bronze
Great peace of mind!
Michael-Ray P. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
John Hancock
Bronze
Another nice job
Steven U. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Good plan and reasonable pricing. I was disappointed by the fact that they do not cover baggage delay to your primary residence. Our bag was delayed more than 24 hours but this wasn't eligible for claim as per the representative.
Chaitanya W. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
John Hancock
Bronze
I sent them proof I was in a medical facility at the time of my flight showing I missed my flight, with an additional note from the treatment center that I should not fly that day. I showed them the booking information and receipts. They rejected my claim saying they wanted the itinerary (sent them the flight booking info with all related flight info and price), proof I paid via credit card receipts (how would I have booking receipt with flight info if I didn't pay?), and a letter from the booking company or airline saying I did not fly (even though I gave them the medical proof I was being treated. The booking company automatically lists you as flying if you don't cancel the flight ahead of time (which I did not because of the medical issue) and the airline (Spirit) resells your seat if you do not check in on time so someone flew, just not me!! Horrible, I have filed claims with other companies and they have never been this difficult, and all for an approx. $300 claim! I still have not received my money and they closed the case.
Joseph M. would not
recommend this plan to a friend or relative.
9 of
11 people found this review helpful
John Hancock
Bronze
This plan fit our needs very well, including the pricing. I will definitely be looking to John Hancock for future trips.
Kathryn K. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Thank you for your feedback. We hope you had a nice trip.
In regards to Baggage Delay coverages, it is common for travel insurance companies to state that there is coverage if your checked baggage is delayed or misdirected by a Common Carrier for at least the number of hours shown on the certificate, except for return travel to your primary residence.
If you have any additional questions, or would like to discuss the details of your plan, please do not hesitate to contact our team of representatives at 800-487-4722.