AXA Assistance USA
Platinum
I didn’t make any claims on the contract, however it was much more expensive than I expected.
Alfred L. would not
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Customer service was friendly and easy to work with when I purchased the plan. Thankfully, we did not need to use our purchased travel insurance. It was a comfort to know we had additional coverage if we needed it on our trip.
Judith G. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
Since we did not have a claim we cannot assess how the company might respond.
Thomas K. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
The policy we took gave us the confidence to leave on our extended trip knowing that if we had to cut the trip short due to a family members illness we would be covered for any expenses incurred.
Warren L. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
Since I did not file a claim my review is not 100% accurate. It is the service provided once a claim is necessary that matters. Thankfully I did not need to use the insurance. I felt satisfied with coverage.
Sandra H. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Platinum
The trip went smoothly but there were a few moments that could've easily turned into filing a claim.
I was glad to have the insurance during those times
I was glad to have the insurance during those times
gerald g. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
I typically buy travel insurance for coverage in case we are unable to make a trip and for medical coverage while traveling. Although most policies have additional coverage I don't put much value to them as the rules are so strict and the coverage so minimal I don't view it as a useful benefit. To my surprise I ended up submitting a claim for delayed travel after a series of flight delays and cancellations extended my arrival time by more than 12 hours and resulted in having to be rerouted to a different destination. The policy covered all my costs for prepaid hotel, transfers, and tours that I missed. It was relatively easy to file the claim. AXA said it would take 30 days to process and on the 30th day I received a direct deposit for the full amount of my claim. Very pleased with the result. It is important to ready the fine print! For example, this policy requires filing a claim within 7 days (because we were in SC we had 30 days) which is really short- we wouldn't even have returned from the trip by then. And the delay had to be for 12 hours to qualify.
Ashley D. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
AXA Assistance USA
Platinum
I couldn’t travel as I was sick. I called InsureMyTrip about Trip cancellation and they directed me to talk to AXA. I called AXA and the representative said the patient has to be hospitalized and provide comprehensive lab tests and Dr certificate for the claim. Patient has high fever and is throwing up before travel but with so much documentation and many conditions for claiming trip cancellation, this policy is not very worthwhile.
Soumya G. would not
recommend this plan to a friend or relative.
3 of
2 people found this review helpful
The trip included a
tour
AXA Assistance USA
Platinum
Agents have always been very knowledgeable in helping me select the plans that best fix our needs! Always answering all my questions and very friendly.
Peggy W. would
recommend this plan to a friend or relative.
AXA Assistance USA
Platinum
I selected AXA Assistance USA Platinum Plan from Insure My Trip. I felt it was good comprehensive coverage at a reasonable price. I am completely satisfied with the plan I purchased. Thanks!
Wilfred J. would
recommend this plan to a friend or relative.
-1 of
2 people found this review helpful