Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was comforting to have this plan even though I did not need to file a claim.
James C. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It's comforting to know you are covered if something unexpected comes up during your vacation. The price is reasonable and knowing you are covered makes it worth while.
Dean D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We're over the moon about your review! It motivates our team to continue delivering top-notch travel protection solutions.Jul 11,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully we didn't have to use the plan but it provided peace of mind in case we did.
Shelley M. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We appreciate you taking the time to rate Generali Global Assistance - it's wonderful to know our efforts helped your travel experience.Jun 12,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Really have no opinion since we did not have to use it.
gayenell e. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
this plan covered all the requirements for my safe and secure travel. The plan was easy to understand and had very limited exclusions. The medical and evacuation portions of the policy were important for me as I would be traveling in some more remote areas
Richard M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali was professional and courteous. I had to file a medical cancellation claim and it was easy to file and was resolved very quickly. Generali was great and I would use them again.
Edward K. would
recommend this plan to a friend or relative.
1 of
4 people found this review helpful
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.May 22,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
It was very simple to purchase my travel policy. Once I made my payment, I quickly received a payment confirmation and policy number, followed shortly after with my policy documents. Having this policy gave me peace of mind should something happen prior to my trip. I recommend anyone planning a trip to purchase travel insurance.
Corinne V. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your endorsement! We greatly appreciate it!May 22,2024
Generali Global Assistance
Preferred
I did not file a claim with this plan, so my satisfaction rating (required) is actually neutral, which wasn't a choice.
Carol W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
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Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Mar 27,2024
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.