Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold

We purchased this plan for a cruise in French Polynesia. While there, we had a medical emergency which required care. On our return flight to Los Angeles, the flight was delayed and I arrived too late to make my connecting flight and had to get a hotel room at the airport. We filed two claims for these small costs. We never received payment. HOWEVER, we belatedly called the company, and the representative advised that they had mailed checks. The timing was just when we transitioned from our summer home to our winter home, so the checks were clearly lost, and he confirmed that they had not been cashed. He said that he would stop payment on the original checks and issue replacements, which he did. Bottom line, our claims were honored without dispute. A very satisfactory experience!

There were delays and miscommunication around the plan coverage and documentation requirements. Once straightened out, the plan did just as it said it would, it just took some time.