We are only showing ratings that have a written review.
Travelex
Travel Basic
Understandably, it takes a while to get forms submitted and I knew upfront that I wouldn't get my money back right away. They were helpful and understanding and it didn't take too long for the pay out.
Whitney R. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Travelex
Travel Basic
Excellent service and plan. I purchased this policy for a two week long trip. Unfortunately, during the trip, a non-traveling family member passed away and I had to cut the trip short. When I filed a claim, I provided supporting documentation (including death certificate) and was reimbursed for the full amount of the trip that I missed due to returning home early for the funeral services. Very satisfied.
Thomas Z. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
Travelex
Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not
recommend this plan to a friend or relative.
Travelex
Travel Basic
I have always purchased travel insurance, however this was the first time I actually had to use it. Travelex provided me the best plan for an affordable price, and covered my claim fully. I would recommend this company without reservation!
Denise M. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Travelex
Travel Basic
While I've purchased trip insurance for many years, this is the first time (thankfully!) I've had to make a claim, thanks to Hurricane Dorian. Easy online claims process and very quick response.
Deborah S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I have bought travel insurance for many, many trips and have never made a claim. With this purchase I had to make my first claim. I completed about 5 pages of paperwork including having a page completed by my doctor. I received a complete refund within 2 weeks of sending in the paperwork. No hassles. The claims process was really easy and straight forward. I will definitely be purchasing Travelex insurance again.
Lynda A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Travelex
Travel Basic
First time to file a claim on travel insurance. Had accident with rental car in March. Travelex was great! Just settled claim with rental company. Will use Travelex Ins. again!
Ralph T. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Travelex
Travel Basic
My trip was interrupted by an injury. My claim was handled promptly.
Marcelline E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
Travelex lived up to its promises. They handled the claim quickly, and the customer reps were always very courteous. I'll use them again.
Rayne D. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Travelex
Travel Basic
they don't cover reward flights/ tickets purchased with certificates to which I cannot provide receipts. Dissapointed at this. I provided with the reservation and cancellation but they say these type of flights were not covered...that is not stated in the contract anywhere!
Viviana G. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.
We appreciate your patience during this time and look forward to hearing back from you."