Travel Insurance Reviews for Crum & Forster - Travel Insured International

Had a medical condition that prevented us from taking the trip. All expenses reimbursed. Easy application for coverage, and prompt payment. Highly recommend this insurer.

It was a 3 month process for a minimal amount of money on claim. Furthermore I did not receive reimbursement for extra meal expenses incurred because of the delay due to self serve kiosk at airport being down. Being under an incredible amount of stress because of delay, it was not thought to do whatever was nessecary to get a paper receipt.

I purchased the travel insurance for trip to Hilton Head Island where we booked an AirBNB. Upon arrival, our rental was dirty with dead bugs and roaches throughtout the home. The bed linens were dirty. Because of this we weren't able to check in to the place until the next day because the company couldn't get anyone out until then to clean the place. We had to spend $250 at a hotel for that night. Our travel insurance contained trip delay, travel inconvenience, and interruption. You guessed it, when I filed the claim for the cost of the hotel, it was denied. DO NOT COUNT ON THIS COMPANY PAYING ANYTHING. I put these groups in the same categories as home warranties.

I had to make a claim for a trip delay due to Covid. The company finally paid the claim, but it took about 6 months. Part of the delay was because they sent me the incorrect forms to fill out. The rest of the delay was unexplained. Also, the call center has extremely long hold times (upwards of one to two hours).

they are IMPOSSIBLE to get ahold of, their online system does not allow for an account, no matter how many times I set one up it doesn't allow me to log into it. I've used insure my trip to buy policies every time I've traveled and hands down C&F is the WORST I've ever taken and would NEVER buy with them again.

In the end the plan paid what I hoped it would but the turnaround time was awful. And if I had gotten email in the meantime checking in, it wouldn't have been so bad. But I heard nothing and I wasn't sure if they had gotten my claim or not..

Because of Covid we purchased Cancel for any reason plan. We used a credit given by the people we rented from the year before to pay for the trip. Once we agreed on a date I purchased the insurance to cover if things were still bad. We had to cancel because of Covid and my Husband's general health. He was not allowed to get the vaccine yet due to health conditions. When I tried to use my benefits we were denied because the credit use was from last year's cancelation and the check for the 2020 reservation was dated 2020. I thought as long I purchase the insurance when I made the reservation for 2021 and paid in 2021 that the insurance would be valid. Just to be clear the 2021 reservation was paid for on the date I made it. The check from 2020 was for the 2020 date that had to be canceled because of Covid, thus the credit to use at the time of our choosing.

Oh where to begin with this review. I purchased this policy w C&F Travel Insured because it had the cancel for any reason option-the main reason for paying a hefty premium but a necessity I required. Long and short of it, I did use the cancel for any reason for canceling my covered trip. Long delay for any resolution after submitting all required receipts and forms and evidence. 3 calls back and forth with C&F customer service and no response back and 6 months passed since initial claim!! Yes you read that correct-SIX months. I had to contact my state’s Department of Banking and Insurance and I filed a claim against C&F. Low and behold 7 days thereafter...my claim was paid! Why did it have to escalate to this C&F?? Why the terrible customer service? Why the extended delays? Why the NO communication C&F? Even though my claim was eventually paid, I will be sure to NEVER again use C&F due to these circumstances. Thank you to my state’s Department of Banking and Insurance for advocating for a resident and helping a paying customer obtain his rightful compensation!

Did I purchase good coverage for a reasonable cost? Yes. Would I ever purchase it from this company again? NO. Insurance is useless if it takes months to even receive a response to your claim (if ever). I purchased trip insurance from this company on 3/13/20 for a trip scheduled for July 2020. My policy included the "Cancel for Any Reason" benefit. I had to cancel due to the COVID-19 pandemic and travel restrictions. After canceling my airfare, I submitted the required claim documents on 4/10/20 and again on 4/29/20 when my status on the website didn't change. I also emailed the Claims department with a question regarding claims submission and, to date, have never received a response. I followed up with phone calls on 5/20/20 (I was told my docs had been uploaded finally), 6/26/20 (I was told a "case" would be started and that the agent my claim is assigned to would reach out via email with a status update the following week—no response), on 7/9/20 (I was told my claim would be "escalated to Management."), on 7/20/20 (I was told that my claim would be "escalated to Management for a callback today." I requested to speak to a manager since I was getting nowhere and was told, "No one is available." and all she could do was mark the claim for a manager callback—no response ever). It also did not matter what time of day or what day of the week it was, each time I waited on hold to speak to a representative for no less than 45 minutes. Initially, I could accept that a significantly higher number of claims were being processed due to the pandemic, but it is unacceptable that I could not even get a status update when my claim was allegedly assigned to an agent months ago. Just stop lying to people. I ended up filing a complaint with BBB as well as the Connecticut Attorney General’s office. I also started spamming them through Facebook Messenger. A few days after that, I got an email that I would be receiving information regarding direct deposit for my reimbursement. Ultimately, I did receive my money per my policy. However, the complete ineptitude of this company to even communicate with their customers, with a significant amount of money on the line, nearly overshadows that entirely.

Took nine months to get the claim settled with constant requests for additional medical documentation. I had a total knee replacement. Heard nothing from C&F from January thru May.
The real result came after an Insure My Trip customer advocate assisted me in getting C & F to respond to my claim. Within 3 weeks I had my claim settled. Thank you IMT for the great service.