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WorldTrips
Atlas Journey Preferred
We had a really difficult ending to our amazing trip to Portugal. We ran into issues at the airport and with COVID testing, none of which were our fault. We consider this to be a travel delay and a travel inconvenience. However, the plan that we purchased apparently does not cover our specific situation. We were not reimbursed any of the $2000 we were charged during our extended stay. The reason we bought the additional travel insurance was exactly for this unpredictable and unforeseeable kind of scenario. We're very disappointed in the timeliness of the response to our claim, the unhelpful people we spoke with on the phone, and the unwillingness to accept our claim.
MICHAEL R. would not
recommend this plan to a friend or relative.
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"The claims for this insured were reviewed under the Trip Interruption, Travel Delay, and Travel Inconvenience benefits of the policy purchased. Regrettably, the claims submitted are not covered under the policy. If the insured would like to appeal this decision, please submit a written appeal to [email protected] and include any additional documentation they have to support the claim."