Travel Insurance Reviews for Crum & Forster - Travel Insured International FlexiPAX

I love InsureMyTrip and have used them many times over the past 10 years. This is only the third time I have had to file a claim. Both other times were with different insurers and while any claims process is arduous I was satisfied with the results. This C&F Travel Insured claims process is horrible, the worst I have ever experienced. I have a straight forward claim for a trip delay where my flight was canceled and as a result I missed a leg of my trip and had out of pocket expenses and a nonrefundable hotel stay that the policy covers. The claim was submitted in August. 3 months later and I am still getting multiple emails alternately apologizing for the delay or saying I haven’t submitted documentation that I have submitted multiple times. Yesterday I received an email saying thank you for submitting the documentation only to be followed by an email saying I didn’t submit the documentation. Who knows whether I will ever be able to collect anything but I can say that I will never, ever buy a policy from this company again. Avoid at all costs.

I had an accident, a fall in which I broke my wrist in 2 places. Once we contacted C&F they called me constantly to check on me. I had to leave our trip early and they arranged for transportation to and from the airport and on a day's notice booked us new airfare from Europe to the US. We did not pay for any of this. I highly recommend C&F.