With my trip ending the day that Disney World decided they would close due to health concerns, I am so glad I decided on trip insurance. Had the trip been planned even a few days later I would have been out a lot of money if it weren't for insurance.
Leah A. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Note: This review is for a plan that is no longer available.
We did not have any issues with our trip other than our luggage did not arrive at the final airport when we arrived. We did receive our luggage after a day and one half. Other wise the buying process was fairly simple.
Kenneth V. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
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Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
We always buy trip insurance when we travel to skiing. Prior to this year, only once in 10 years have we had to make use of the secondary medical coverage benefit in these trip insurance policies, and in that prior experience the coverage, service, and support were exceptional. This year we had a party-member injured on the trip and we were shocked and disappointed to learn the coverage did NOT include continuing medical care required after our return from the trip. In the previous experience, the secondary medical benefit provided a full year of follow-up care for the injury incurred during the trip (after our primary coverage benefit). In the policy we bought this year, not a single cost incurred for treatment once we returned from the trip is included for coverage. This difference in (absence of) secondary medical coverage benefit needs to be made very clear in the highlights presented when a person is shopping in your on-line market. Sure - buyer beware. I get that. So, you got me once, but I will bring my shopping business somewhere else every other time going forward. We are very unhappy. We feel very cheated. We are telling everyone we know to be beware of your service.
John R. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
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Claims
Note: This review is for a plan that is no longer available.
Thank you for your review. Travel insurance is meant to cover you while traveling. Most plans will have coverage end once you return home, as your home health insurance is meant to kick in. In the future, please call us at 800-487-4722 and we can assist you with finding plans that cover your concerns.
As you clearly acknowledge, some plans end coverage (perhaps most, as you say) upon return home, but that then means some do not end this coverage. That is the distinction my comment suggest be made clear in your online sales platform. We have always intended to purchase the coverage which continues a true 'secondary' health benefit. Because you platform did not make clear which plans did and did not provide this, we were left disappointed. As I said before - buyer beware. You will not get me again.