The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
The plans are easy to review and purchase on line. When I called with questions, the staff at InsureMyTrip were very helpful. We did not make a claim, so I cannot comment on that part. I will use InsureMyTrip again.
Nancy M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
We were very satisfied with the help and explanations that we received during the process of choosing the insurance and buying it. Calls were answered quickly; we never had to hold on line or wait for a callback. Fortunately, we didn’t need the insurance.
Elizabeth T. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
It was reassuring to have the insurance even though I didn’t file a claim.
Terri H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
I love this service. They shop for you and get you the best plan-all highly rated insurance companies-for the items you want to cover. They make it so easy to shop for insurance so I have used them for all my travel.
Ellen M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
Fortunately, didn't need to file a claim so unable to really evaluate the plan.
Carol L. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
The plan provided not only for the Cancellation and Trip Delay and Interruption but more importantly High coverage for Medical Treatment and Medical Evacuation which could cost in the Hundreds of Thousands of Dollars. The Cancellation amount of coverage is only the dollar value that a traveler has already determined they can afford.
Russel L. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
Unfortunately, we were not able to go on our trip to Portugal. I called to cancel the insurance in March, for our trip in September, and was told since I had not purchased the “cancel for any reason†insurance i was not entitled to any refund. I felt a refund should have been prorated. Oh well, I guess it’s my fault for not reading the restrictions more carefully. I don’t fault the insurance company.
Susan H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
Patriot International Lite
Thank goodness that I did not have to submit a claim. I did receive a confirmation and a follow up. I am satisfied with the plan.
Dena M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel LX
Didn't need the coverage, thankfully, but was glad that it was there if we did!
John Y. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Never used it, but did injure my knee and was unable to contact them on their 24 hour/Emergency Assistance Line. We tried a couple of times; we connected but the phone just rang and rang. It was about 6:30AM EST when we tried to call. Luckily we were staying in an AirBnB apartment and our host was able to direct us to a hospital ER room. We had to cancel our trip and make new flight arrangements home. I am following up with care here in the States, but if it would have been more serious, I am not very happy that we could not get any response. So not sure what we paid for. We have bought medical insurance through this website for over 12 years- typically 3 times a year. Never needed it, but not sure we will use it again since it seems we are paying for nothing.
James C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We understand that International Medical Group contacted you regarding your experience. The following statement was issued by International Medical Group in reply to this review:
James it was a pleasure speaking with you on the phone today. I can assure you I will look into this further for you. IMG currently has several redundant backup systems in place. Per our phone conversation, I will be getting back in touch with you shortly. I apologize again for your inconvenience. IMG truly wants to be with you every step of the way, while you are traveling abroad.
Kindest regards,
International Medical Group®, Inc.Mar 31,2015
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reviews per page.
"If the Insured is not completely satisfied with the insurance, he or she must notify the Company within 10 days of purchase and return the certificate. The Company will give the Insured a full refund of premium provided he or she has not already departed on the Covered Trip or filed a claim."
Apparently, you also considered canceling your trip and submitting a Trip Cancellation claim but were then advised that you did not have a covered reason as listed in your policy. The specific concern which caused you to cancel your trip would fall under the Cancel For Any Reason option. Sadly, your policy did not include this coverage.
We value your feedback so please feel free to call us at (800) 487-4722 if you have any further questions.